Incident and Escalation Manager

2 months ago


New York, United States Datadog Full time

Incident and Escalation Manager (EMEA)

Paris, France; Dublin, Ireland; Amsterdam, Netherlands

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Drive the resolution of incidents and escalations while providing response and/or management to customers Design and implement real-time and proactive monitoring of customer's infrastructures Prioritize, manage, and own customer issues from start to finish Monitor and manage communications (sometimes public, sensitive and large scale) during incidents Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience  Lead projects to deliver operational improvements as Datadog evolves Create and review documentation as well as incident and escalation training Identify and troubleshoot recurring cloud infrastructure issues Hire and mentor stakeholders and peers in incident and escalation management 

Who You Are:

1+ year of experience in Support, Network, Solutions Architecture, or similar IT role Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience Familiarity with Cloud computing, experience with Python, JavaScript or shell scripting Ability to correlate behaviors based on known interdependencies  Experience driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing  Intra-departmental mentor and buddy program for in-house networking  An inclusive company culture, opportunity to join our Community Guilds Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-OH1



  • New York, United States Datadog Full time

    Also implement processes based on the lessons learned from each incident to limit further occurrence. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We opera Manager, Escalation, Customer Experience, Monitoring, Escalations, Business Services, Benefits


  • New York, United States Better Full time

    **A Better Opportunity** **Responsibilities**: - Review and investigate incidents that are escalated to the Compliance Team for both our direct-to-consumer and strategic partnerships channels. - Log all assigned incidents in the team’s Compliance Management System. - Conduct an in-depth analysis to determine the root cause of each incident. - Collaborate...

  • Incident Manager

    3 weeks ago


    New York, United States Employvision Full time

    As a CSIRT Consultant, you will oversee the end-to-end Security Incident Management Lifecycle, including Incident Identification, Triage, Containment, Eradication, Recovery, and Lessons Learned. You will act as the primary technical contact for managing security incidents within the region, aligned with our global FTS model. Responsibilities: Immediate...

  • Incident Manager

    4 weeks ago


    New York, United States Employvision Inc. Full time

    As a CSIRT Consultant, you will oversee the end-to-end Security Incident Management Lifecycle, including Incident Identification, Triage, Containment, Eradication, Recovery, and Lessons Learned. You will act as the primary technical contact for managing security incidents within the region, aligned with our global FTS model.Responsibilities:Immediate...

  • Incident Manager

    4 weeks ago


    New York, United States Employvision Inc. Full time

    As a CSIRT Consultant, you will oversee the end-to-end Security Incident Management Lifecycle, including Incident Identification, Triage, Containment, Eradication, Recovery, and Lessons Learned. You will act as the primary technical contact for managing security incidents within the region, aligned with our global FTS model.Responsibilities:Immediate...


  • New York, United States Constructive Partnerships Unlimited Full time

    A. : Advocates for the rights of all people receiving services throughout the Agency by conducting investigations into situations, which may violate a person’s rights and/or protections in accordance with OPWDD and Justice Center regulations. B. POSITION DUTIES: 1. Conducts investigations into situations that may violate the rights and/or protection of...


  • New York, United States Constructive Partnerships Unlimited Full time

    United Cerebral Associations of New York State, Inc. d/b/a Constructive Partnerships Unlimited is currently seeking a Incident Management Investigator to advocate for the rights of people receiving services in order to assist in their care, safety and well-being. At the end of the day you'll get a feeling of knowing that you're making a difference in the...


  • New York, United States META Full time

    Summary: Meta is seeking an Escalations Specialist to join the Detection, Response, and Intelligence, Regulatory Escalations Team. The team develops bespoke and semi - scaled solutions to escalatory issues, and novel and emerging regulatory, legal and civic risks facing the company. The team also protects users by mitigating negative engagement on the site...


  • New York, United States Twitch Full time

    About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash...


  • New York, United States Centene Full time

    You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. **Position Purpose**: Responds to non-routine and/or complex complaints and escalations from members...


  • New York, United States New York University Full time

    Position Summary: NYU's Global Programs & University Life organization is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, equity and accessibility that inform academic excellence. Employees in this organization are expected to contribute to diverse, equitable, inclusive and accessible...


  • New York, United States EmployVision Full time

    As a Computer Security Incident Response Team Consultant, you will oversee the end-to-end Security Incident Management Lifecycle, including Incident Identification, Triage, Containment, Eradication, Recovery, and Lessons Learned. You will act as the primary technical contact for managing security incidents within the region, aligned with our global FTS...


  • New York, United States PFCGOC Full time

    Job DescriptionJob DescriptionSalary: $55.00POSITION TITLE:              Campus Incident Response Team AgentSTATUS/HOURS:              Part-Time Flex/W-2 EmployeePOSITION OVERVIEW:Crisis Incident Response Teams Agents operate as part of an advanced and comprehensive crisis prevention, intervention, and response team. Daily efforts help...


  • New York, United States Amazon Web Services, Inc. Full time

    The AWS Commerce Platform - Escalations Team is looking for a Senior Escalations Analyst to join our team in Seattle, WA or New York, NY.AWS Commerce Platform enables customers to purchase products and services and provides tools for customers to interactively understand their bills. As the nexus of AWS services and end-customers, we work closely across all...


  • New York, United States Fusion Solutions Full time

    Job Summary: The Risk Management Manager reports to the hospitals Director of Risk Management. The Risk Management Manager supports the hospitals Department of Risk Management in day-to-day activities, which include, but not limited to: Managing the online incident reporting system, user and department/location database Assisting with managing and analyzing...


  • New York, United States Fusion Solutions, LLC Full time

    Job Summary:The Risk Management Manager reports to the hospital's Director of Risk Management. The Risk Management Manager supports the hospital's Department of Risk Management in day-to-day activities, which include, but not limited to:Managing the online incident reporting system, user and department/location databaseAssisting with managing and analyzing...


  • New York, United States Fusion Solutions, LLC Full time

    Job Summary:The Risk Management Manager reports to the hospital's Director of Risk Management. The Risk Management Manager supports the hospital's Department of Risk Management in day-to-day activities, which include, but not limited to:Managing the online incident reporting system, user and department/location databaseAssisting with managing and analyzing...


  • New Orleans, United States TransUnion Full time

    TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their...


  • New York, United States Illumio Full time

    No Agency Submissions Accepted. In this role you will build on our existing support capability and help to grow our ability to continue delivering world class support to our growing install base. Every day you will encounter new and complex issues across cutting edge technologies [Containers, IOT, OT], OS [AWS Linux, CENTOS Stream] and bleeding edge...


  • New York, United States Eze Castle Integration Full time

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...