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Operations Manager
4 months ago
**OBJECTIVE**:
As an Operations Manager you will be an integral part of the CEC team. We help customers run their organizations better through the technology solutions we provide-and you can be part of this essential mission. The Operations Manager leads, supervises, and recruits field staff and PMO personnel to ensure optimal performance and peak efficiencies while overseeing completion of developed company and team goals. Every day is different, challenging, and rewarding.
CEC is a great place to accelerate your career. Here are just some of the things we offer:
- Professional growth
- We believe in investing in our employees so they can take exceptional care of our clients. We also offer a lucrative bonus program tied to continuous learning and training.
- Employee focused
- We prioritize work/life balance and offer competitive compensation, health benefits, and paid time off so you can put family first.
**CORE RESPONSIBILITIES **include, but are not limited to the following:
- Continually builds team though cross training, performance evaluations, compensation reviews, employee development, promotions, coaching, motivating and dismissals.
- Strong ability to recruit and retain staff, develop relationships with area high schools, technical schools and colleges. Ensure accurate staffing levels for current and forecasted workload.
- Serves as an active member of the management team, attending meetings, providing input on CEC strategies, direction, policies, and processes.
- Attends all project scheduling meetings and gathers feedback from the Project Management Office to ensure compliance of CEC policies and processes from team members.
- Creates and communicates clear team goals for assigned personnel and assigned team, rewarding and disciplining employees as needed.
- Ensures team goals are conducive to overall company strategies, building team for the future of CEC.
- Reviews and approves all labor hours, labor overtime, and expenses for assigned personnel.
- Maintains high levels of communication to all stakeholders associated with assigned personnel and projects.
- Participates in the creation of technology-based Work Breakdown Structures (WBS) along with project schedule templates for identified WBS elements.
- Directs and oversees the identification and scheduling of the best field-staff resources for all booked and forecasted projects along with buffer zones.
- Performs risk analysis and risk planning on project schedules, including incorporation of risk mitigation and contingency activities, as necessary. Advises project leadership of risks that may affect project profit margins as well as schedules.
- Analyzes labor demand/supply data and identifies resource shortages and/or overages. Assesses project metrics, including schedule variances and trends, and provides monthly reports to the PMO and Leadership Team.
- Participates in the bid/proposal process to provide project schedules and timelines for high-profile projects.
- Works with the PMO and Operations groups to develop recovery plans for troubled or failing projects.
- Provides monthly 30-60-90 day forecasted billings by office and as a company.
- Participates in the creation and maintenance of project management processes, procedures, tools, and best practices. Other duties as assigned.
**POSITION RESULTS DESCRIPTION**
- **Group CNPS
- 70**:
- **Project Overages -
