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Workers Compensation Administrative Assistant

2 months ago

Washington, United States American Federation of Government Employees Full time

**I. INTRODUCTION**

This position is located in the Washington, D.C. National Office, in the Field Services & Education Department (FSED). This position is an administrative assistant to the workers’ compensation specialist, assisting with employee advocacy, workplace representative process and issues. The FSED is thedepartmentfocused on promoting organizational change. Its role goes beyond traditional servicing and attempts to link various portions of AFGE’s field operations in order to strengthen and retool local unions and Councils. As such, it seeks to promote a culture of _**permanent campaign mode**_ and _**union transformation.**_

FSED develops and oversees the implementation of AFGE’s workplace representation strategy. Workplace representation encompasses contract negotiations, mid-term bargaining, contract enforcement, enforcement or change of existing laws and regulations, exercising national consultation rights, the strengthening of locals and councils, and related issues. The FSED operates by performing the following basic functions: (1) providing technical guidance, training, information, and assistance; (2) developing policy options for the union; (3) conducting national-level liaison with government agencies; (4) making full use of electronic media to communicate with all levels and groups within the Federation, (5) assisting locals and councils in the development of campaigns around issues that affect the membership, (6) integrating member education into the process of organizing and representation.

FSED’s services are provided in support of the National Officers, the National Executive Council, District Offices, other Departments, Bargaining Councils, and Locals. The office works collaboratively, and depends on teamwork, mutual support, and creative thinking.

**II. DUTIES AND RESPONSIBILITIES**

1. The incumbent is expected to assist the Workers’ Compensation Specialist (WCS) with assisting and coordinating the case loads of FWCS, as well as tracking cases, offering assistance, resources, and providing guidance. The person selected for this position will also assist with the implementation of a multi-stage strategic plan to provide WCFS support to every AFGE member. This position will provide a centrally coordinated network of Workers’ Compensation Field Specialists (WCFS) who provide worker’ compensation representation and advocacy.

2. Assist the Workers’ Compensation Specialist in developing a training program for WCFS, including initial training for new WCFS, and supplemental materials for ongoing trainings and skill development.

3. Assist the Workers’ Compensation Specialist in developing and implementing WCFS boot camps to train, exercise and prepare new WCFS.

4. Assist the Workers’ Compensation Specialist in their preparation, to serve as representative to members with workers’ compensation claims, including but not limited to assisting with representing members during the review process, hearings, reconsiderations, and appeals.

5. Assist the Workers’ Compensation Specialist with coordinating with other Departments, Districts and Councils to implement workers’ compensation based organizing materials and campaigns.

6. Assist the Workers’ Compensation Specialist in their writing of feature articles for AFGE publications and webpages.

7. Assist the Workers’ Compensation Specialist with their preparation of drafts legislative proposals, congressional testimony, and position papers on matters related to workers' compensation.

8. Frequent travel, sometimes on short notice, is required.

**III. CONTROLS OVER WORK**

Works under the supervision of the Director of the Field Services and Education Department, who assigns work, provides guidance, approves leave, evaluates performance, and carries out other personnel functions. Work is reviewed in connection with the goals and objectives of the Federation and the Department.

**IV. QUALIFICATIONS**
- 3 years specialized experience in case management, eligibility screening, data entry, customer service
- Bachelor’s degree or equivalent combination of education and experience.

1. A high level of knowledge, skills, and abilities in the area of workers’ compensation

2. Demonstrated successful experience in assisting with the implementation of workers’ compensation, including the case load management

3. Must be an effective team-oriented person who can work cooperatively in a diverse, political organization.

4. Strong interpersonal and communication skills. Ability to communicate effectively both orally and in writing. Excellent customer service skills.

5. Knowledge of the U.S. labor movement.

6. Must be legally employable in the U.S.

**V. STATEMENT OF DIFFERENCES**

The G8 level is identical to the G9 level position except that it reflects one-year successful completion and the demonstrated ability to perform at a higher level of independence. The G9 incumbent at this level will perform with míni