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Manager, Employee Relations

2 months ago

Chicago, United States McDonald's Corporation Full time

**Company Description**
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

- Take a class at Hamburger University
- Sample future items in our Test Kitchen
- Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

The position is a full-time role and reports to the Director-Employee Relations. This person will ideally work remotely in the PST timezone.

**Principal Accountabilities**:
**Leadership**
- Participate in the development of short and long-term strategies.
- Supervise end-to-end design and implementation of tools, materials, training courses and communications to maintain a positive work environment.
- Identify trends, future needs and potential barriers to employee engagement.
- Focus on finding opportunities to elevate employer brand reputation and crew-first mentality through existing initiatives.
- Actively stays abreast of labor and HR-related trends, legislative and regulatory developments or updates that may impact the brand.

**Advise and Influence**
- Responsible for triaging reports of complex employee relations issues within designated markets.
- Provide resources, guidance and expertise when complex employee issues (i.e., discrimination, harassment, workplace violence, safety) arise, consistent with company policies and practices and limits exposure to legal liability.
- Ensure tools, resources, and processes in assigned areas are relevant, driven to standard and aligned with applicable employment laws.
- Monitor and maintains awareness of pending employment trend changes that affect US-based restaurants and communicates proactively.

**Relationships**
- Build and bring to bear a strong and cohesive partnership with appropriate partners across the business including a focus on key collaborators in Operations, Global People, and Global Impact.
- Collaborate with customers to understand needs and ensure communication, training and other support is provided to build capability and deliver on market-level strategies.

**Qualifications**
- Deep understanding of HR principles, concepts, and industry-standard methodologies.
- Knowledge of federal and state employee-related laws, including NLRA, wage and hour, OSHA and EEO.
- Able to work reactively on crisis-oriented issues under limitations while exercising sound judgment.
- Ability to forge deep relationships and build trust with partners and customers.
- Data-driven decision maker that identifies and manages risk and resolves contingency plans appropriately.
- Proven track-record of managing multiple projects at once with thoughtful prioritization and seeks continuous improvement.
- Ability to handle confidential information and raise issues when appropriate.
- Ability to work within a virtual team and business environment, across different time zones and travel as necessary, sometimes on short notice (up to 40%).

**Additional Information**

Nothing in this job posting or description should be construed as an offer or guarantee of employment.