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Registration Manager, Events and Travel
3 months ago
Simple Science is a full-service experiential agency with a global team of producers, creatives and technologists. We offer a complete experiential marketing capability in-house, ensuring quality, consistency, speed and ROI for our customers.
Event management, sourcing, AV & film production, advertising, communications, design and technology all under one roof. We are a turn-key solution for in-person and broadcast events that excite, educate and inspire. We design and deliver best-in-class experiences that increase loyalty, recognize and motivate performance and build lasting culture and community.
EVERY EXPERIENCE MATTERS.
**Position Summary**
Simple Science is looking for someone to lead and develop the Attendee Experience (Registration) Team to provide exceptional service to both attendees and internal stakeholders. You embrace a forward-thinking approach and will continue to innovate the registration process and user experience.
Over the last five years Simple Science has developed our own registration platform as well as a mobile app product for our clients. This role will be the intermediary between the digital build of websites/registration and the Events team.
The ability to travel and work occasional evenings and weekends as needed for client events is essential.
**Responsibilities**
- Lead a team to create the registration experience for large scale conferences, intimate executive summits, sales meetings, incentive trips, product launches, trainings that are personalized and engaging.
- Work with a team of digital, content, and communications to execute the attendee experience, pre, during and post event.
- Drive continuous improvement, and innovation of the attendee experience and Simple.Events
- Assist with all aspects of the room block, including but not limited to pre/post extensions, additional rooms, and room list accuracy
- Communicate rooming details directly to hotel
- Work with Project Managers on participant special requests and restrictions
- Quality check data, reports, and website designs
- Routinely research industry trends and best practices in event registration.
- On-site assistance (travel required) domestic & international
- Post-event evaluation (including data entry and analysis and producing reports for event stakeholders).
**Requirements**:
- Experience preparing project plans with detail by obtaining historical information related to the program.
- Responsible for group reporting requirements. Ensures adherence to standard or client specific deposit terms, terms and conditions of client contract, and billing guidelines.
- Ability to manage concurrent projects, varying in scope and size, with medium to high complexity and risk.
- Detailed oriented, a must.
- Strong project management skills. Well-organized and excellent time management skills. Demonstrates the ability to organize and prioritize workload.
- Excellent writing, communication, decision-making, presentation, human relations and organizational skills.
- Customer service and interpersonal skills are critical.
- Ability to remain calm and poised in stressful situations with the ability to think outside the box to resolve problems in a timely manner.
- Ability to set priorities and multitask in a fast-paced, multi-project environment. Ability to successfully work and promote inclusiveness in all size groups helping lead teams towards a common goal
- Team player with can-do, helpful attitude. Always looking for ways to go above and beyond.
- Knowledge of Apple products, Mac OS and Microsoft Office products (Excel, PowerPoint, Word).
- Experience with creating and using Google docs/sheets/slides essential
- Travel industry knowledge.
- Experience with CVENT and other travel management platforms
- 10+ years of planning experience
- Agency experience desired.
Ability to travel up to 30% of the time, both domestic & international
Pay: $80,000.00 - $100,000.00 per year
Schedule:
- Monday to Friday
Ability to Relocate:
- Costa Mesa, CA: Relocate before starting work (required)
Work Location: In person
