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Event Service Specialist

2 months ago

Costa Mesa, California, United States Cafe Sevilla Full time
Position Overview:

At Cafe Sevilla, the Event Service Specialist is dedicated to ensuring that guests experience the vibrant music, exquisite cuisine, and rich culture of Sevilla during their special events and banquets.

This role requires a commitment to understanding Sevilla's unique cultural elements through both on-the-job training and personal initiative.

The ability to effectively communicate Sevilla's distinctive qualities to our guests, foster a positive work atmosphere, and adhere to company, state, and federal regulations are essential for success in this position.


Key Responsibilities:
  • Promote and educate guests about Sevilla's culinary offerings, specialty beverages, and current promotions, following the established service protocols.
  • Adhere to the specific service guidelines associated with this role.
  • Utilize daily checklists to ensure all opening and closing tasks are completed.
  • Strive to create exceptional guest experiences that encourage repeat visits.
  • Execute all elements of the Banquet Event Order accurately and consult with management when clarification is needed.
  • Prepare the banquet/event space according to the specifications provided by the Event Coordinator/Manager.
  • Respond promptly to guest inquiries and requests.
  • Ensure compliance with food and beverage entry procedures, maintaining accuracy in all orders.
  • Assess the quality of all served items, ensuring they meet presentation and quality standards.
  • Maintain table cleanliness and organization throughout the event.
  • Process payments for all food and beverages served, following cash handling protocols.
  • Address routine guest concerns in line with company standards, escalating non-routine issues to management.
  • Keep all work areas and side tasks organized and up to standard.
  • Complete all end-of-shift duties and ensure sign-off by a manager.
  • Follow proper checkout procedures and report any discrepancies.
  • Adhere to safety, sanitation, and alcohol control policies to protect guests and the establishment.
  • Stay informed about best practices relevant to this role.
  • Complete all required training and assessments.
  • Foster a collaborative work environment by maintaining a positive attitude and working well with colleagues.
  • Report any maintenance or safety concerns to management immediately.
  • Comply with uniform standards as outlined in the employee handbook.
  • Perform additional duties as assigned by management.
  • Maintain a clean and safe work environment.
  • Follow daily and weekly cleaning schedules.
  • Deliver outstanding customer service and engage with guests to ensure satisfaction.

Additional Duties:
  • Accurately clock in and out for each shift, following company protocols.
  • Take breaks in accordance with company policy, ensuring meal periods are observed as required.
  • Participate in all mandatory staff meetings and training sessions.
  • Report any incidents of harassment, discrimination, or safety concerns to management immediately.

Qualifications:

To excel in this role, candidates must meet the following requirements:

  • High School Diploma or equivalent.
  • Minimum of 2 years of experience in a fast-paced, fine dining environment or a comparable combination of education and experience.
  • Familiarity with state and federal safety and sanitation regulations.

Certifications:
  • Current Food Handler's Card.
  • LEAD Card.
  • ServSafe Certification.

Work Environment:
  • Accommodations may be made for individuals with disabilities as recommended by a licensed physician.
  • The work environment can be loud and requires close interaction with others.
  • Occasional heat exposure may occur.
  • Maintaining a clean and professional appearance is mandatory at all times.