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Event Service Specialist

2 months ago

Costa Mesa, California, United States Cafe Sevilla Full time
Position Overview:

At Cafe Sevilla, the Event Service Specialist plays a crucial role in ensuring that guests experience the vibrant music, exquisite cuisine, and rich culture of Sevilla during their banquets or special events.

This role necessitates a commitment to understanding Sevilla's unique cultural elements through hands-on training and personal initiative.

The ability to effectively convey Sevilla's distinctive features to our guests, contribute positively to our work atmosphere, and adhere to company, state, and federal regulations are essential for success in this position.

Key Responsibilities:
  • Promote and showcase Sevilla's culinary offerings, distinctive beverages, and various specials in alignment with the Company's Service Protocols. The aim is to educate guests about the cuisine, wines, and cultural heritage of Spain.
  • Adhere to the Sevilla Service Protocols specific to this role.
  • Utilize the Opening and Closing Checklists daily to ensure completion of all opening and closing tasks.
  • Strive to create exceptional guest experiences that encourage repeat visits.
  • Accurately execute all aspects of the Contracted Banquet Event Order, consulting with management when any details are unclear.
  • Ensure the banquet/event space is arranged correctly as directed by the Event Coordinator/Manager.
  • Respond promptly to guest inquiries and requests.
  • Follow Aloha policies and procedures for food and beverage entry, ensuring all banquet service specifics are included in orders.
  • Assess the quality of all items served, ensuring no substandard food or drinks are presented. Verify that all items align with the menu specified in the Banquet Event Order.
  • Maintain table cleanliness, ensuring that dirty plates, utensils, cups, and trash are removed promptly.
  • Process payments for all food and beverages served, adhering to cash handling protocols and reporting any discrepancies immediately.
  • Address routine guest concerns according to Sevilla standards, escalating non-routine issues to management.
  • Maintain side work and room appearance to established standards, ensuring readiness by designated times.
  • Complete all end-of-night side work for banquets/events, obtaining manager sign-off before clocking out.
  • Follow proper checkout procedures as outlined in Best Practices.
  • Safeguard the establishment and patrons by complying with sanitation, safety, and alcohol control policies.
  • Possess knowledge of all Best Practices relevant to this role.
  • Complete all assigned training assessments and courses.
  • Foster a positive work environment through teamwork, maintaining a friendly and approachable demeanor.
  • Report any maintenance, security, or safety concerns to a Manager immediately.
  • Adhere to uniform standards as outlined in the Sevilla Handbook.
  • Perform other duties as assigned by Management.
  • Ensure clean, organized, and safe work areas.
  • Follow all daily and weekly cleaning schedules.
  • Deliver outstanding customer service.
  • Engage with guests to confirm their satisfaction with food and service.
Additional Responsibilities:
  • Accurately clock in and out for each workday, following the proper procedures for breaks and meal periods.
  • Take meal periods as required by Company Policy, ensuring compliance with timing regulations.
  • Notify management if unable to take a meal period or break.
  • Participate in all mandatory staff meetings.
  • Report any suspicions of harassment, discrimination, or safety issues to a Manager immediately.
Qualifications:

To excel in this role, candidates must demonstrate the ability to fulfill each essential duty effectively. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

Education/Experience:
  • High School Diploma or equivalent.
  • Minimum of 2 years of relevant experience in a fast-paced, fine dining environment or a comparable combination of education and experience.
  • Familiarity with state and federal safety and sanitation regulations.
Certifications:
  • Current Food Handler's Card.
  • LEAD Card.
  • ServSafe Certification.
Technical Skills:
  • Proficient in or willing to learn the Company’s POS and timekeeping systems.
Work Environment:
  • Accommodations or restricted duties may be arranged as recommended by a licensed physician.
  • The work environment is typically loud.
  • Workspaces may be tight, requiring close proximity to others.
  • Occasional heat may be experienced in the work environment.
  • A clean and well-maintained appearance is mandatory at all times in accordance with the Employee Handbook.