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Customer Account Manager

4 months ago

Merton WI United States Quad Full time
As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

The Customer Account Manager is the primary liaison between external customer and internal sales, operations and production teams to ensure product meets customer requirements. This role is responsible for customer order from point of inception to completion and delivery of finished product to the client.  

 

This position is on-site in office at Sussex, WI plant location.

 

Responsibilities:

  • Serve as liaison and project manager for customer orders to communicate changes in specifications, schedules, estimates and/or instructions – representing the company as central point of communication.  
  • Analyze and review all order plans to identify and correct barriers to ensure project success 
  • Resolve and troubleshoots customer and/or production issues that arise and escalate when necessary 
  • Produce and create standard and custom customer reports and communications 
  • Communicate and monitor production schedule, including quality of product to maintain on-time delivery  
  • May lead cross-departmental projects  
  • All other duties as assigned  

 

Qualifications:   

  • Ability to work independently, multi-task and balance a number of Customer Accounts 
  • Ability to successfully analyze problems, drawing valid conclusions and make recommendations 
  • Ability to travel in and out-of-state to customers for onsite consultation 
  • Proficient with math applications  
  • Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint 
  • Excellent written and verbal communication skills  
  • General knowledge of print industry and processes  

 

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We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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