Communications Supervisor

2 weeks ago

San Angelo TX United States Angelo State University Full time
Job Title:

Communications Supervisor

Position Number:

997945

Department:

Admissions - Enrollment Management

Salary:

$43,260

Job Summary/Description:

Under general supervision, oversee operations of the call center and a team of student callers; responsible for sending out daily mail and bulk mailouts to prospective students for both the Office of Admissions and the Office of Financial Aid and Scholarships to support enrollment efforts.

Regular hours for this position are 9:00 AM - 6:00 PM, Monday - Thursday and 8:00 AM - 5:00 PM, Friday.

Typical Duties/Job Duties:

Work closely with the assistant director to manage operations of the call center by;

  1. Creating strategic calling campaigns that that align with the overall recruitment efforts including: event registrations, completing next steps, and ultimately moving students from inquiries to applicants; applicants to admits; and admits to enrolled.
  2. Creating and editing reports and dashboards;
  3. Analyzing data and calling plan strategies to continually make improvements
  4. Writing, building, and editing call scripts.


Manage student callers and their production by;
  1. Maintaining a high level of knowledge on ASU's admissions processes and procedures
  2. Hiring and training student workers who have a passion for Angelo State University with excellent communication and storytelling skills
  3. Working with each student caller to set goals, work on calling styles and strategies, and providing frequent feedback
  4. Promoting a sincere desire to assist prospects and recruit them to attend ASU
  5. Promoting healthy competition between callers to move students through the recruitment funnel

Coordinate and facilitate printing and mailing of CRM generated communications by;
  1. Using word processing software, Salesforce Customer Relationship Management (CRM) system, and mail machines of moderate difficulty to print, sort, and distribute outgoing mail
  2. Proofreading outgoing mail for address deficiencies, accuracy, and clarity
  3. Creating and modifying communication output from CRM as appropriate
  4. Organizing, documenting, and preparing bulk mailings
  5. Acting as the primary liaison for the post office
  6. Monitoring and maintaining an inventory log of print publications

Other;
  1. Participating in meetings, committees, and special projects as appropriate
  2. Supporting institutional, divisional and departmental objectives
  3. Participating in all staff professional development and training opportunities
  4. Participating in other duties as assigned
Knowledge, Skills and Abilities:

  • Excellent communication skills specifically telephone etiquette, supervision, training, and administrative responsibilities;
  • Advanced knowledge of and proficiency in utilization of Customer Relationship Management tools;
  • Ability to manage multiple simultaneous projects and priorities in an effective and efficient manner;
  • Ability to work under pressure, meet deadlines and support telecounseling team to do the same;
  • Ability to think critically and troubleshoot;
  • Ability to work effectively with a wide variety of individuals;
  • Excellent technical skills including the ability to query data, understanding flowcharts and process flows and procedures;
  • Dependable and professional with a focus to provide excellent customer service for students and visitors.
Minimum Qualifications:

  • Bachelor's degree plus one year experience in admissions, recruiting, enrollment management, marketing, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications:

  • Experience in a call center is preferred.
  • Supervisory experience is preferred.
Physical Requirements:

  • Ability to operate a motor vehicle and a valid driver's license.
  • Sitting, standing, walking or moving about.
  • Ability to lift between 20 and 50 pounds.
  • Repetitive use of hands and arms.
EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at or email us at .

Remote:

No

Posting Number:

S885P

Open Date:

08/26/2024

Desired Start Date:

09/16/2024

Open Until Filled:

Yes

Special Instructions to Applicants:

Must apply on ASU's employment website

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