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Patient Safety Assistant
1 month ago
Job Description
Job Description:The Patient Safety Assistant provides administrative support to the Risk Management/Patient Safety team and coordinates and assists with office functions in support of Risk Management/Patient Safety. Serves as a first point of contact for those individuals seeking assistance from the department. This role fosters and supports a culture wherein Essentia Health patients and employees feel safe and supported.
Education Qualifications:
Key Responsibilities:
- Responsible for answering incoming phone calls, documenting concerns, and escalating events to appropriate team member(s) for further review, investigation, and analysis
- Assists Patient Safety Specialists with triage and on-call responsibilities
- Identifies and escalates events submitted to Risk Management and other responsible departments, as appropriate
- Enters event information in RL6 database, including patient and provider feedback
- Enters information in RL6 database for repository purposes (i. e., mandated reports, search warrants)
- Responsible for drafting and processing warning and dismissal letters, COAT violations/revocations, and assistance in the RL6 database
- Assists with the scheduling of depositions and trial testimony
- Assist with review and response to subpoenas and other legal requests
- Assists with preparation of routine and non-routine reports, team agendas, meeting minutes, and special assignments/projects
- Provides other support to staff within the department, as required
- Other duties as assigned
Required Qualifications:
- 1 year of office experience providing customer service/service recovery
Preferred Qualifications:
- 3 years of office experience providing customer service/service recovery
- Healthcare experience
- Associate’s degree
- Experience with RL6 or other Risk Management Patient Safety Event Reporting Software
- Proficient and comprehensive skills in computer software systems including word processing, spreadsheets, and presentations (Microsoft Word, Excel, PowerPoint)
Shift Rotation: Day Rotation (United States of America)
Shift Start/End: /
Hours Per Pay Period:
Compensation Range:
Union:
FTE: 1
Weekends:
Call Obligations:
Sign On Bonus: