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Wellness Center Supervisor

1 month ago

Alpharetta, United States PetIQ Full time

Company Overview: 
PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets. 
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Full time employee benefits include: 

?????????Medical, Dental, Vision
?????????Flex Spending Account
?????????Company Paid Life Insurance
?????????401(k) with Company Match
?????????Employee Assistance Program (EAP)
????????? 8 Paid Holidays, 2 Personal Days and PTO
?????????Short and Long Term Disability Insurance

 
 
Job Overview: 

Provide customer service to clients by answering questions, and assisting them through the clinic process 
Responsible for Wellness Center staff and clinic execution and ensures that all protocol/procedures are followed 
Supervise and assist the Clinic Assistants, monitoring processes, procedures, and client interactions 
Provide coaching to new employees and double check work for accuracy 
Provide ongoing coaching and development to all Wellness Center staff  
Lead the Wellness Center team to achieve results and meet goals 
Resolve all staff issues, document and follow up as needed  
Resolve all client issues, document and follow up as needed  
Submit and deliver performance reviews to Wellness Center staff  
Enter/verify employee time cards in ADP and submit payroll 
Schedule staff in Apollo and find replacements when needed due to call-offs  
Build and nurture relationships with host location management and staff  
Assist in assessing pet lifestyle to determine which preventatives and vaccines are best suited  
Make recommendations to clients about vaccines, tests, products and microchips that are consistent with both company’s protocols and on-site Veterinarian preferences  
Promote the nail trim service to clients 
Responsible for all Wellness Center equipment and ensuring that product and equipment are being handled appropriately and are secured 
 Responsible for inventory and ensuring supplies are appropriately stocked  
Responsible for performing inventory counts and submitting orders 
Update POS materials and order replacements as needed 
Manage administrative duties to include daily paperwork, and end of the day reconciliation  
Answer client inquiries on the phone and in the store 
Administer treatment under the Veterinarians supervision 
Complete Health Certificates 
Fill out prescriptions 
Scan all pets for microchips 
Clean up after pets including drool, urine, feces, and vomit 
Ensure all clinical stations are operating appropriately 
Ability to live our values and reinforce our brand promise with our partners, clients and team members 
Other duties as assigned  

 
 
Minimum Qualifications: 
 

Experience in a leadership/management role managing 3 or more team members required Must be 18 years of age or older? 
Valid driver’s license  
Must be able to work weekends, varied weekdays and times, occasional overnights? 
Reliable transportation to and from work? 
Present professional appearance and positive conduct 
Punctuality and dependability highly valued 
Some outdoor clinic work and activities may be necessary? 

 
 
Education Requirements: 
 

High School Diploma or equivalent required? 

 
 
 
Preferred Qualifications: 
 

Previous customer service sales experience ? 
Navigate computer software (iPad, Bluetooth devices and more)? 
Strong organizational, problem-solving, and analytical skills? 
Ability to work within a team to meet team goals and objectives? 
Comfort level in approaching host location’s customers to educate?about our clinics? 
Ability to adapt to changing priorities? 
Experience in the veterinary field/retail management is highly valued 
Must enjoy and be comfortable working with primarily dogs and cats of all sizes, temperaments and breeds, including handling and lifting animals as necessary 
Present professional appearance and positive conduct 
Punctuality and dependability highly valued