Aquatics Program Supervisor
2 weeks ago
At DiVentures, we prioritize safety while ensuring a fun and engaging environment for our customers. The Aquatics Program Supervisor plays a crucial role in fostering positive experiences and building lasting relationships with our clientele through exceptional, personalized service.
Key Responsibilities:
The Aquatics Program Supervisor is responsible for the daily oversight of aquatic activities, which includes:
- Coordinating schedules for Swim Instructors, Deck Managers, and Lifeguards.
- Providing outstanding customer interactions by welcoming families and addressing inquiries.
- Maintaining a comprehensive understanding of all DiVentures programs and offerings to assist customers effectively.
- Implementing the Swim Passport initiative at the designated location.
Customer Engagement:
This role serves as the primary contact for families, requiring strong communication skills across various platforms. The Aquatics Program Supervisor should be well-versed in DiVentures' swim programming and other services, enabling them to train new staff effectively.
Essential Attributes:
Successful candidates will exhibit:
- Meticulous attention to detail
- Strong problem-solving abilities
- Proactive initiative
- Engaging personality
- Effective time management skills
- A customer-centric approach
Communication Skills:
Clear and effective communication is vital, whether in-person, via phone, or through email. The ideal candidate will demonstrate:
- Leadership qualities
- Organizational skills
Required Qualifications:
To be considered for this position, candidates must possess:
- Completion of DiVentures Way Training (specific to the role)
- JackRabbit Training (specific to the role)
- Active SSI Swim Teacher Certification for all levels
- Deck Manager Certification
- Lifeguard Certification
- Certified Pool Operator status
- Swim Product Knowledge Training
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