Aquatics Program Supervisor

2 weeks ago


Alpharetta, United States DiVentures Full time
Overview:
At DiVentures, we prioritize safety while ensuring a fun and engaging environment for our customers. The Aquatics Program Supervisor plays a crucial role in fostering positive experiences and building lasting relationships with our clientele through exceptional, personalized service.

Key Responsibilities:
The Aquatics Program Supervisor is responsible for the daily oversight of aquatic activities, which includes:
  • Coordinating schedules for Swim Instructors, Deck Managers, and Lifeguards.
  • Providing outstanding customer interactions by welcoming families and addressing inquiries.
  • Maintaining a comprehensive understanding of all DiVentures programs and offerings to assist customers effectively.
  • Implementing the Swim Passport initiative at the designated location.

Customer Engagement:
This role serves as the primary contact for families, requiring strong communication skills across various platforms. The Aquatics Program Supervisor should be well-versed in DiVentures' swim programming and other services, enabling them to train new staff effectively.

Essential Attributes:
Successful candidates will exhibit:
  • Meticulous attention to detail
  • Strong problem-solving abilities
  • Proactive initiative
  • Engaging personality
  • Effective time management skills
  • A customer-centric approach

Communication Skills:
Clear and effective communication is vital, whether in-person, via phone, or through email. The ideal candidate will demonstrate:
  • Leadership qualities
  • Organizational skills

Required Qualifications:
To be considered for this position, candidates must possess:
  • Completion of DiVentures Way Training (specific to the role)
  • JackRabbit Training (specific to the role)
  • Active SSI Swim Teacher Certification for all levels
  • Deck Manager Certification
  • Lifeguard Certification
  • Certified Pool Operator status
  • Swim Product Knowledge Training


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