Reception Operations Supervisor

1 week ago


Alpharetta, United States IHG Full time

**Position: Front Desk Supervisor**

**Company:** IHG Hotels

**Location:** United States, Georgia, Alpharetta

**Overview:**

Join our team at **IHG Hotels**, where we prioritize wellness and exceptional service. As a **Front Desk Supervisor**, you will play a vital role in ensuring that our guests enjoy a seamless and welcoming experience from the moment they arrive.

**Key Responsibilities:**

  • Oversee the daily operations of the front desk, ensuring that guests receive prompt and professional service.
  • Maintain adherence to brand standards and ensure effective desk merchandising.
  • Welcome guests upon arrival and respond efficiently to any inquiries or complaints.
  • Implement service recovery strategies to enhance guest satisfaction.
  • Communicate effectively with staff regarding VIP guests, special requests, and any specific needs.

**Qualifications:**

The ideal candidate will possess a Bachelor's degree in Hotel Management, Business Administration, or a related field, along with at least one year of supervisory experience in front office or guest services. Fluency in English is required, and proficiency in additional languages is a plus.

**Essential Skills:**

  • Ability to stand for extended periods in front office areas.
  • Proficient in using property management and reservation systems.
  • Capable of lifting and carrying items weighing up to 50 pounds.
  • Strong communication skills for effective interaction with guests and team members.
  • Basic mathematical skills for budgeting and financial reporting.

**Additional Information:**

This role may require flexibility to work evenings, weekends, and holidays as needed.

**What We Offer:**

At IHG, we value our employees and offer a supportive work environment that fosters growth and development.



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