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Customer Support Specialist
2 months ago
Position Title: Customer Support Specialist
Wage: $18.00-$22.00 per hour
Shift: 1st
Hours: 8:00am-4:30pm (Mon-Fri)
Are you a detail-oriented professional with a background in customer service and purchasing within a manufacturing environment? If you have the right experience and are ready to take the next step in your career, we want to hear from you We are looking to hire a Customer Support Specialist for a role with the opportunity for hire that offers competitive pay and career growth opportunities. Work for a company with core values including INTEGRITY RESOURCEFULNESS, RESPONSIBILITY & TEAMWORK, you are sure to feel welcomed here. In this position, you will handle RFQs, process purchase orders, and deliver top-notch customer service. If you’re eager to advance your career, apply today
Customer Support Specialist Responsibilities include but are not limited to:
- Processes incoming Purchase Orders from entry into the company system through their successful completion (release to manufacture).
- Prepares prototype requests and enters orders; providing customers or sales reps with prototype delivery dates.
- Initiates New Product Launches for new parts and processes Engineering Change Requests (ECR’s) when there is a non-manufacturing change to a part.
- Routinely meets (as scheduled) with purchasing and manufacturing (Production Meeting) to review order status. Communicates possible changes and/or request for change to the customer.
- Responsible for processing requests for expedited customer orders, cancellations, additions/omissions, or any other request that would require adjustment to the submitted/approved contract review of the submitted ECR.
- Coordinates the distribution of customer information requests to the internal departments responsible for formulating a response.
- Enters RFQ in the company system and tracks to completion. Maintains CRM, Engineering Quote Log, Open ECR’s List.
- In support of customer or Sales Representatives promptly forwards ancillary inquiries/requests such as RFQ, pricing inquiries, sales contact, QA details, misc. information, etc. to the appropriate party
- Monitors ongoing validity of contract sales agreements, Dedicated Stocking Agreements, and/or additional customer agreements, interpreting such as part of the order entry process.
Investigates customer concerns and brings to satisfactory resolution by following through internal departments as necessary.
- Responds to customer and Sales Representative questions or complaints by telephone, mail, on-line networks or in person, finding information from available internal or external resources and documenting those sources for continued validity.
- Provides a source for project management as directed by supervisor.
- Contributes to corporate net and margin sales goals through vigilant support of corporate commercial policies.
- Monitors market “chatter” for competitors’ activities and communicates information to supervision.
- Liaison with key account as assigned for the purpose of providing input to unique solutions for unique issues.
- Congenially communicates with customers by phone, fax, or on-line networks, processing orders in a manner fostering good will and the potential for repeat business.
Customer Support Specialist Requirements:
- Associates Degree in Business Administration/Sales and/or three years of customer service experience in the manufacturing environment preferred; or equivalent combination of education and experience.
- Computer literate with Microsoft Suite programs; preference for database and project management programs as well as some main frame computer familiarity.
- Excellent organization skills and the ability to communicate effectively with all levels in the organization as well as customers required.
fonddulacresumes@qpsemployment.com
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About us:
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.
Why Work with QPS?
-Access to sought-after positions with leading employers
-Dedicated placement specialists who will guide you through every step of the job search process
