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Collections Supervisor

4 months ago

Lansing, United States Neogen Full time
Come Be Part of a Mission that Matters

Come join a growing team Neogen is looking to add a Collections Supervisor to the team who will be responsible for supervising a team of Collection Specialists to implement Neogen's overall collection strategy. This individual will also manage the collections process for all Neogen customer accounts to maintain efficient workflow, support working capital needs of the business and manage Neogen's credit risk.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Direct collections activities on past due balances to meet working capital needs.
  • Monitor and manage the use of credit blocks to influence customer payment behavior while maintaining positive relationships with customers and sales teams
  • Develop strategies and goals to reduce exposure to write-offs, and improve working capital.
  • Work collaboratively with multiple departments, including sales staff and senior management to improve processes and resolve customer disputes in a timely manner
  • Establish and manage relationship with third-party collection agencies. Refer customer accounts for third-party collection
  • Manage customer accounts in bankruptcy, ensure claims filed are complete, accurate and timely. Provide support for legal claims, as needed, to internal legal team and external parties (bankruptcy court, for example)
  • Prepare, review and analyze accounts receivable reports and OKR metrics to monitor individual and team performance and effectiveness
  • Evaluate past due balances for collectability, providing key inputs to the Allowance for Doubtful Accounts analysis
  • Hire, train and supervise competent collection staff, clerical to professional
  • Assist the sales staff and management with account information as requested
  • Develop, test and implement new processes and technologies to improve process efficiency and increase the capacity of the team
  • Engage with cross-functional partners as needed to support collection efforts, such as resolving payment terms discrepancies, obtaining customer POs, identifying alternative points of contact at customer, etc.
  • Work closely with Accounts Receivable and Credit Supervisors
  • Additional duties as assigned by Manager
EDUCATION and/or EXPERIENCE:
  • Minimum five years of experience supervising credit and collections.
  • Bachelor's degree preferred but not required.
  • Certifications in credit industry highly valued
  • Experience with SAP Collections functionality with Dun + Bradstreet integration


WHO IS NEOGEN:

From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world's best-known food companies. Neogen's solutions are critical to the health and well-being of our customers' operations - and in turn their consumers. What we do matters

Neogen's culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust - the principles which guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It's the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.