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Sea Logistics Customer Care Specialist, Export

2 months ago

Chicago, United States Kuehne + Nagel Full time
Sea Logistics Customer Care Specialist, Export | United States | US2087696

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team.

YOUR ROLE

The Sea Logistics Customer Care Specialist supports Customers, external & internal, byproviding helpful information, solutions, answering questions and responding timely andeffectively, to the Customer's requests & concerns. They are the Customer advocatetowards the US Operational Care Center and overseas Customer Care Locations to helpensure that Customers are satisfied with the Products & Services provided and theirCustomer Promise is fulfilled.

YOUR RESPONSIBILITIES

  • You will provide proactive advice and consultancy, ensuring customer satisfaction
  • Support Customer Development & Maintenance
  • You will work closely with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience
  • Avoid additional costs & expenses due to internal service failure
  • Qualification of Customer inquiries; providing Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
  • Customer Data Management: Maintenance and integration of customer data in the KN Systems
  • Customer Relationship Management: Knowledge Exchange with Sales
YOUR SKILLS AND EXPERIENCES
  • 2+ years' customer service experience
  • 2+ years' Sea logistics experience
  • You have strong verbal and written communication skills
  • You are agile with the ability to adapt easily to change
  • You have the ability to travel Detroit, MI during your second week of employment for in-person Sea Logistics training


GOOD REASON TO JOIN

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter's job code]

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com