Air Logistics Customer Care Specialist FA-CC
3 months ago
- Responsible for the implementation, support & monitoring of Kuehne+Nagel Air Shipments
- Coordination of all aspects of the pick-up (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
- Ensure the Scheduling Pickup and Deliveries are executed.
- Responsible for rating shipments/handling/storage correctly per the SOP
- Mandatory daily correspondence with overseas offices as necessary
- Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs
- Work closely with other departments to deliver high level of service to healthcare customers.
- Schedule Monday- Friday 8am-5pm (Flexibility to work overtime on weekends as needed)
- Reports to the Air Logistics Customer Care Manager
- Highschool diploma or equivalent
- 2+ years of customer service experience
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