Sea Logistics Customer Care Specialist, Export
4 weeks ago
As a Sea Logistics Customer Care Specialist, Export at Kuehne+Nagel, you will play a crucial role in providing exceptional customer service and support to our clients. Reporting to the Sea Logistics Customer Care Manager, you will be responsible for maintaining excellent service for our internal and external customers, ensuring their satisfaction with our products, services, and features.
Key Responsibilities
- Provide proactive advice and consultation to ensure customer satisfaction
- Qualify and enter customer orders into the operational execution process
- Manage complaints and resolve issues efficiently
- Qualify customer inquiries, provide quotations, and updates, and set final selling prices within the given price band
- Onboard new customers, including inclusion and transfer of customer requirements into our systems
- Maintain and integrate customer data in our systems
- Establish and maintain operative customer relationships, exchanging knowledge with sales teams
- Generate and review reports to ensure effective customer service
- 2+ years of experience in Sea Logistics
- 2+ years of Freight Forwarding experience
- 2+ years of customer service experience
- 1+ years of experience managing Profit and Loss (P/L)
- Ability to travel for business purposes
Kuehne+Nagel is a leading logistics company with over 80,000 employees across 1,300 locations in over 100 countries. We offer a great compensation and benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment.
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