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Catering and Events Coordinator

1 month ago

Anaheim, United States Hilton Worldwide Full time

Job Description - Catering and Events Coordinator – Hilton Anaheim Job Number: HOT0AR1L Work Locations Hilton Anaheim 777 Convention Way Anaheim, 92802 Hilton Anaheim is located in the heart of California's famous Orange County, adjacent to the Anaheim Convention Center and steps from the Disneyland Resort. Enjoy fun perks such as career growth and development plus discounted hotel room stays for you and your family worldwide Join Hilton and experience a wonderful career with the #1 World's BEST WORKPLACE Classification: Full Time Shift: 8:00am - 5:00pm (varies occasionally) Mon-Fri. Must have ability to provide 5 days scheduling availability. Hourly Rate: $25.30 What will I be doing? As a Coordinator in the Catering and Events department, you will be responsible for assisting and supporting several Catering & Event Managers. Specifically, your essential functions will be to perform the following tasks to the highest standards: Organize, plan, and prioritize your duties by developing plans and goals. Timely communication to internal and external clients via telephone, email, written documents, or in person. Handle phone calls, e-mails, and greet clients for Catering and Events in a professional, courteous manner. Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits. Create and communicate documents including but not limited to BEOs, group resumes, post-event reports, menus, diagrams/floor plans. Work with affiliate groups. Assist clients and deliver on the client’s expectations. Demonstrate knowledge of job systems, products, booking systems, and processes. Make decisions and solve problems by analyzing and evaluating issues to determine the best solution for the client. Ensure high-quality service by communicating and assisting others to understand guest needs. Participate in customer site inspections and assist with the sales process as necessary. Other duties as necessary based on business needs. What are we looking for? Minimum Years of Experience: one (1) year guest contact or customer experience. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledge of the hotel property management systems (Delphi.fdc) Skills and Attributes Excellent verbal and written communication skills. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all Benefits We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to your pay when you need it through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off (PTO) Supportive parental leave Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more) *Please note, benefits may vary depending on the classification and union status of the position. #J-18808-Ljbffr