Senior Events Manager

4 weeks ago


Anaheim, United States Marriott International Full time
Job Number 24139222
Job Category Event Management
Location JW Marriott Anaheim Resort, 1775 South Clementine Street, Anaheim, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner's primary contact (following turnover) on property and is responsible for his/her experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Executing Event Operations

• Solve problems and/or suggest alternatives to previous arrangements if necessary.

• Leads pre-event and post-event meetings for assigned groups.

• Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.

• Manages customer budgets to maximize revenue and meet customer needs.

• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.

• Manages group room blocks and meeting space for assigned groups.

• Adheres to all standards, policies, and procedures.

• Celebrates successes and publicly recognizes the contributions of team members.

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process.

• Participates in customer site inspections and assists with the sales process when necessary.

• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

Managing Profitability

• Manages revenue and profitability associated with events.

• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

• Reviews billing and payments with clients.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Makes presence known to customer at all times during entire event process.

• Follows up with customer post-event.

• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Reviews comment cards and guest satisfaction results with associates.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

The salary range for this position is $80,000 to $100,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Anaheim, United States Palacio Senior Apartments Full time

    Job Summary Palacio Senior Apartments is seeking a dedicated and enthusiastic Activities Coordinator to enrich the lives of our residents in our vibrant 55+ community. The ideal candidate will possess a genuine passion for senior care and a talent for creating engaging programs that cater to diverse interests and abilities. Responsibilities Design and...


  • Anaheim, United States ocV!BE Sports & Entertainment, LLC Full time

    A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our...


  • Anaheim, United States KISMET EVENT PLANNING & DESIGN LLC Full time

    Job DescriptionJob DescriptionKismet Events is a growing event company in Orange County and Los Angeles surrounding areas. Kismet Events specializes in handling signature event design and production. Our company’s reputation is on the line on a weekly basis and because of that we are looking for a strong Event Production Manager.Purpose of the Position:...


  • Anaheim, United States KISMET EVENT PLANNING & DESIGN LLC Full time

    Job DescriptionJob DescriptionKismet Events is a growing event company in Orange County and Los Angeles surrounding areas. Kismet Events specializes in handling signature event design and production. Our companys reputation is on the line on a weekly basis and because of that we are looking for a strong Event Production Manager.Purpose of the Position: You...


  • Anaheim, United States McNally Enterprises Full time

    Job OverviewWe are seeking a skilled Event Production Manager to oversee and coordinate live events for our dynamic production company. This role requires a strong background in project management within the live event sector.About UsMcNally Enterprises Inc. is a comprehensive event production firm located in Southern California. We pride ourselves on...


  • Anaheim, United States Extron Full time

    Company Overview:Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation, and exceptional reliability. At...


  • Anaheim, United States OC Sports & Entertainment, LLC Full time

    Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything...


  • Anaheim, United States Palacio Senior Apartments Part time $20 - $22

    Job Summary:We are seeking an experienced Activities Director to join our team in coordinating and overseeing recreational programs for our 55+ community.. The ideal candidate will have a passion for senior care and creating engaging activities to enhance the quality of life for our residents.Duties:Develop and implement a diverse range of activities...


  • Anaheim, United States OCVIBE Full time

    A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our...


  • Anaheim, United States OCVIBE Full time

    A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County! Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Mission: To enrich the lives in our...


  • Anaheim, California, United States CAIR LA Full time

    Job OverviewPosition Title: Senior Program Operations ManagerLocation: Hybrid work environment with a mix of in-person and remote responsibilities.Employment Type: Full-time, with occasional evening and weekend commitments.Classification: ExemptCompensation: Annual salary range of $90,000 - $105,000, based on qualifications and experience.Reporting To:...


  • Anaheim, California, United States Visit Anaheim Full time

    Job SummaryThe Destination Services Coordinator is a key member of the Visit Anaheim team, responsible for providing exceptional support to the Destination Services & Events Department. This role involves handling partner requests, providing administrative assistance, and managing special projects.Key ResponsibilitiesAdministrative Support: Assist the Senior...


  • Anaheim, California, United States Salvationarmytucson Full time

    Position Title: Rental Attendant (Part-Time)Job Category: Property ManagementPosition Overview:The Salvation Army is a global organization dedicated to serving humanity through the love of God. Our mission is to spread the teachings of Jesus Christ while addressing the needs of individuals without discrimination.Role Summary:The Rental Attendant is...


  • Anaheim, California, United States CAIR LA Full time

    About the RoleThe Institutional Giving Senior Manager will report directly to the CAIR-LA Director of Development. The ideal candidate should have a strong record of accomplishment and demonstrable success raising funds from institutional funders and establishing a well-organized grants management program.ResponsibilitiesOversee and lead the development of...


  • Anaheim, United States Honda Center Full time

    A great experience starts with you! Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an...


  • Anaheim, United States OCVIBE Full time

    A great experience starts with you!Join our team to help create and develop the future of live entertainment and sports in Orange County!Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.Mission: To enrich the lives in our...


  • Anaheim, California, United States Clarion Anaheim Full time

    Become a Key Player as a Banquet Server at Clarion Hotel AnaheimPosition Overview:We are seeking a dedicated Banquet Server to join our esteemed team at Clarion Hotel Anaheim. In this pivotal role, you will be instrumental in providing outstanding service to guests during a variety of events and banquets. Collaborating closely with the Banquet Manager and...

  • Event Staff

    2 months ago


    Anaheim, United States JBCPlatform Full time

    Job DescriptionJob DescriptionJob: Event StaffLocation: Anaheim, CADates: Friday, August 9, 2024- Sunday, August 11, 2024Pay: $26/hrHours: 3:30am to 12:00pm Scope of Role: Crowd control, badge scanning, line management etc. Dress Code: Black or Khaki pants, closed toed shoes (comfortable shoes), and a shirt will be provided on the first day.


  • Anaheim, California, United States Joffe Emergency Services Full time

    Company OverviewJoffe Emergency Services specializes in comprehensive emergency response training, safety management for events, and the provision of disaster preparedness resources. Our mission is to equip communities with the knowledge and skills necessary to effectively handle emergencies and safeguard lives.Position SummaryWe are looking for certified...


  • Anaheim, California, United States Marriott Full time

    Job OverviewAs an Event Planning Specialist, you will play a pivotal role in orchestrating memorable experiences for our guests. Your primary responsibility will be to liaise with group coordinators and hosts to ensure seamless event execution.Key ResponsibilitiesEngage with group coordinators prior to events to confirm arrangements and introduce...