Customer Support Center Agent I
1 week ago
JOB REQUIREMENTS: Position: Customer Support Center Agent I (Bilingual) Location: Janesville, WI Job Id: 3700 # of Openings: 1 Position Summary: At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards. . Responsibilities include, but are not limited to: Assisting callers with questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with our customer service standards. Service customers over the phone with accuracy and efficiency within policy guidelines. Create a quality service experience by ensuring timely resolution and follow-up to customer needs. Solicits assistance from management as needed. Seeks management approval for requests outside of their approved level. Notifies management of suspicious and questionable activity. Adheres to all bank compliance, security and operational policies and procedures. Performs changes to existing accounts as requested by the customer. Transferring request that are outside the scope of the CSC to the appropriate individual or department for assistance. Proactively looks for ways to improve processes that will improve the customer\'s experience and communicate those ideas to management. Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook and/or First Mid policies. Ensuring all customer interactions & documentation follow bank policy & regulations, while maintaining customer confidentiality. Identifies and recommends products and/or services to best meet the needs of the customer. Educates and encourages customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking. Actively seeks out and maintains basic product knowledge of all banking products through training courses, meetings, corporate communications, etc. Complete other specified duties as assigned. Qualifications Education: High School Diploma/GED required. Experience: 1+ year of customer service experience and/or previous experience working in a financial institution preferred. Previous contact center experience preferred. Skills: Fluency in both English and Spanish required Proficient in usage of Microsoft Office and computer application Strong organizational and communication skills, both oral & written. High level of interpersonal skills to interact with customers and potential customers in a professional manner. Ability to work additional hours or hours outside of the departmental operating hours as needed. First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive... For full info follow application link. Equal Opportunity Employer ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F369B7C7E23E4DE7
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Customer Support Center Agent I
6 days ago
Janesville, United States FIRST MID BANK & TRUST NA Full timeJOB REQUIREMENTS: Position: Customer Support Center Agent I (Bilingual) Location: Janesville, WI Job Id: 3700 # of Openings: 1 Position Summary: At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized...
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Full-time Customer Support Center Agent I
2 weeks ago
Janesville, United States First Mid-Illinois Bancshares Full timeAt First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service...
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Full-time Customer Support Center Agent I
3 weeks ago
Janesville, United States First Mid-Illinois Bancshares Full timeAt First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service...
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Account Associate
4 months ago
Janesville, United States Kim Trautner - State Farm Agent Full timePosition Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and...
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Account Associate
4 weeks ago
Janesville, United States Kim Trautner - State Farm Agent Full timePosition Overview: Are you ready to join a dynamic team that's been making waves in insurance since 2019? Look no further! Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Edgerton, WI, a presence in Illinois and Iowa, we offer flexible scheduling, a supportive work environment, and plenty of fun...
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Account Associate
3 weeks ago
Janesville, United States Kim Trautner - State Farm Agent Full time $35,000 - $65,000Job DescriptionJob DescriptionPosition Overview:Are you ready to join a dynamic team that's been making waves in insurance since 2019? Look no further! Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Edgerton, WI, a presence in Illinois and Iowa, we offer flexible scheduling, a supportive...
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Technical Support Specialist I
1 week ago
Janesville, Wisconsin, United States Data Dimensions Full timeObjective: The Technical Support Specialist I (TSSI) provides initial tier technical assistance to internal personnel, clients, partners, and various hardware including computers, telecommunication devices, mobile gadgets, and printers. The TSSI typically engages with end users to identify and troubleshoot issues, resolving basic problems while escalating...
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Customer Support Team Leader
2 weeks ago
Janesville, Wisconsin, United States Gainwell Technologies Full timeCustomer Support Team LeaderOverview:Gainwell Technologies is seeking a dedicated Customer Support Team Leader to oversee our service center operations. This role is essential in ensuring our team delivers exceptional service to our clients.Key Responsibilities:Guide and mentor junior service center representatives in addressing intricate customer...
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Speech Language Pathologist
3 days ago
Janesville, Wisconsin, United States Mercyhealth Hospital and Trauma Center - Janesville Full timeJob Summary:Mercyhealth Hospital and Trauma Center - Janesville is seeking a skilled Speech Language Pathologist to join our team. As a Speech Language Pathologist, you will be responsible for evaluating, planning, and implementing treatment plans to address the functional needs of patients with various diagnoses.Key Responsibilities:Evaluate patients to...
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Speech Language Pathologist
1 hour ago
Janesville, Wisconsin, United States Mercyhealth Hospital and Trauma Center - Janesville Full timeJob Summary:Mercyhealth Hospital and Trauma Center - Janesville is seeking a skilled Speech Language Pathologist to join our team. As a Speech Language Pathologist, you will be responsible for evaluating, planning, and implementing treatment plans to address the functional needs of patients with various diagnoses.Key Responsibilities:Evaluate patients to...
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Customer Support Specialist
7 days ago
Janesville, Wisconsin, United States Argus Technical Full timeJob Summary:Argus Technical is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Maintain a positive and professional...
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Customer Support Coordinator
7 days ago
Janesville, Wisconsin, United States United Alloy Full time**Job Summary**United Alloy is seeking a highly organized and detail-oriented Customer Support Administrator to provide exceptional support to our sales team and customers. As a key member of our team, you will play a critical role in ensuring seamless customer interactions and driving business growth.**Key Responsibilities:**Provide timely and accurate...
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Customer Support Administrator
2 months ago
Janesville, United States United Alloy Full time** United Alloy, Inc.** ** Customer Support Administrator** Janesville, WI 53545 **REPORTS TO:** Inside Sales Manager **SUMMARY:** Under the direction of the Inside Sales Manager, the Customer Support Administrator will provide on-going support to the UA Sales Team and its customer base. This position will support the customer retention and new customers...
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Client Relations Specialist
2 weeks ago
Janesville, Wisconsin, United States Don Gerharz - State Farm Agent Full timePosition OverviewAre you a personable and service-oriented individual? Do you thrive in a dynamic environment interacting with clients? If so, a career with Don Gerharz - State Farm Agent may be the perfect fit for you. Our agency specializes in providing State Farm insurance and financial service products.Key ResponsibilitiesBuild and maintain strong...
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Entry Level Medical Customer Service
2 months ago
Janesville, United States Biolife Plasma Services Full timeBy clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...
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Customer Support Associate
5 days ago
Janesville, Wisconsin, United States Gainwell Technologies Full time**Job Summary**We are seeking a highly organized and detail-oriented individual to join our team as a Customer Support Associate at Gainwell Technologies. As a key member of our support team, you will be responsible for processing confidential documents and providing exceptional customer service.**Key Responsibilities:**• Participate as a productive member...
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Clerical Support Specialist I
2 weeks ago
Janesville, Wisconsin, United States Data Dimensions Full timePosition Overview: This role involves working remotely with a structured schedule. Training Period: The selected candidate will undergo a comprehensive training program. Regular Work Schedule: The typical workdays include Monday, Thursday, Friday, and alternating Saturdays. The hours may vary based on workflow demands. Daily Schedule:Monday: 8:30 AM - 5:00...
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Customer Service Rep, Patient Accounts
1 month ago
Janesville, United States Mercy Health System Full timeOverview: Customer Service Representative, Patient Financial Services, Days, 80 Hrs / 2 wks Location: MercyCare Building; Janesville, WI. Hybrid schedule opportunities available after probationary period. This position is responsible for handling all inbound calls and making outbound calls in a fast paced call center environment. Working with Mercyhealth...
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Customer Service Representative
4 weeks ago
Janesville, United States SASid Insurance Development Full timeReady to make a difference? Join our team. Help others out. Bring your dog to work. Play foosball. SASid hires equally for culture fit , technical skills, and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility and being around other rockstar employees. An inbound...
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Test Center Supervisor
7 days ago
Janesville, United States GEA Group Full timeThis position is for the Supervisor for the GEA New Food Application & Technology Center of Excellence, located in Janesville, WI. This position will have direct reports of a quantity still TBD. The position is a working role, where the individual will be conducting the experimental trials and laboratory support work in parallel with managing the others...