Full-time Customer Support Center Agent I

3 weeks ago

Janesville, United States First Mid-Illinois Bancshares Full time

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards..

Responsibilities include, but are not limited to:

  • Assisting callers with questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with our customer service standards.
  • Service customers over the phone with accuracy and efficiency within policy guidelines.
  • Create a quality service experience by ensuring timely resolution and follow-up to customer needs.
  • Solicits assistance from management as needed. Seeks management approval for requests outside of their approved level. Notifies management of suspicious and questionable activity.
  • Adheres to all bank compliance, security and operational policies and procedures.
  • Performs changes to existing accounts as requested by the customer.
  • Transferring request that are outside the scope of the CSC to the appropriate individual or department for assistance.
  • Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to management.
  • Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook and/or First Mid policies.
  • Ensuring all customer interactions & documentation follow bank policy & regulations, while maintaining customer confidentiality.
  • Identifies and recommends products and/or services to best meet the needs of the customer.
  • Educates and encourages customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
  • Actively seeks out and maintains basic product knowledge of all banking products through training courses, meetings, corporate communications, etc.
  • Complete other specified duties as assigned.
Qualifications

Education:
  • High School Diploma/GED required.
Experience:
  • 1+ year of customer service experience and/or previous experience working in a financial institution preferred.
  • Previous contact center experience preferred.
Skills:
  • Fluency in both English and Spanish required
  • Proficient in usage of Microsoft Office and computer application
  • Strong organizational and communication skills, both oral & written.
  • High level of interpersonal skills to interact with customers and potential customers in a professional manner.
  • Ability to work additional hours or hours outside of the departmental operating hours as needed.


First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

LP123

  • Full-time Customer Support Center Agent I

    2 months ago

    Janesville, United States First Mid Bank & Trust Full time

    Position: Full-time Customer Support Center Agent I (Bilingual) Location: Janesville, WI Job Id: 3700 # of Openings: 1 At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a...

  • Customer Support Center Agent I

    2 days ago

    Janesville, United States FIRST MID BANK & TRUST NA Full time

    JOB REQUIREMENTS: Position: Customer Support Center Agent I (Bilingual) Location: Janesville, WI Job Id: 3700 # of Openings: 1 Position Summary: At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized...

  • Customer Support Center Agent I

    4 days ago

    Janesville, United States FIRST MID BANK & TRUST NA Full time

    JOB REQUIREMENTS: Position: Customer Support Center Agent I (Bilingual) Location: Janesville, WI Job Id: 3700 # of Openings: 1 Position Summary: At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized...

  • Account Associate

    4 months ago

    Janesville, United States Kim Trautner - State Farm Agent Full time

    Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities: Establish customer relationships and...

  • Account Associate

    3 weeks ago

    Janesville, United States Kim Trautner - State Farm Agent Full time

    Position Overview: Are you ready to join a dynamic team that's been making waves in insurance since 2019? Look no further! Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Edgerton, WI, a presence in Illinois and Iowa, we offer flexible scheduling, a supportive work environment, and plenty of fun...

  • Account Associate

    3 weeks ago

    Janesville, United States Kim Trautner - State Farm Agent Full time $35,000 - $65,000

    Job DescriptionJob DescriptionPosition Overview:Are you ready to join a dynamic team that's been making waves in insurance since 2019? Look no further! Our agency is expanding, and we're seeking passionate individuals to join us on our journey. With an office in Edgerton, WI, a presence in Illinois and Iowa, we offer flexible scheduling, a supportive...

  • Geek Squad Agent

    4 weeks ago

    Janesville, United States Best Buy Full time

    As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a...

  • Customer Support Team Leader

    2 weeks ago

    Janesville, Wisconsin, United States Gainwell Technologies Full time

    Customer Support Team LeaderOverview:Gainwell Technologies is seeking a dedicated Customer Support Team Leader to oversee our service center operations. This role is essential in ensuring our team delivers exceptional service to our clients.Key Responsibilities:Guide and mentor junior service center representatives in addressing intricate customer...

  • Technical Support Specialist I

    6 days ago

    Janesville, Wisconsin, United States Data Dimensions Full time

    Objective: The Technical Support Specialist I (TSSI) provides initial tier technical assistance to internal personnel, clients, partners, and various hardware including computers, telecommunication devices, mobile gadgets, and printers. The TSSI typically engages with end users to identify and troubleshoot issues, resolving basic problems while escalating...

  • Customer Support Specialist

    4 days ago

    Janesville, Wisconsin, United States Argus Technical Full time

    Job Summary:Argus Technical is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Maintain a positive and professional...

  • Speech Language Pathologist

    4 hours ago

    Janesville, Wisconsin, United States Mercyhealth Hospital and Trauma Center - Janesville Full time

    Job Summary:Mercyhealth Hospital and Trauma Center - Janesville is seeking a skilled Speech Language Pathologist to join our team. As a Speech Language Pathologist, you will be responsible for evaluating, planning, and implementing treatment plans to address the functional needs of patients with various diagnoses.Key Responsibilities:Evaluate patients to...

  • Customer Support Coordinator

    3 days ago

    Janesville, Wisconsin, United States United Alloy Full time

    **Job Summary**United Alloy is seeking a highly organized and detail-oriented Customer Support Administrator to provide exceptional support to our sales team and customers. As a key member of our team, you will play a critical role in ensuring seamless customer interactions and driving business growth.**Key Responsibilities:**Provide timely and accurate...

  • Customer Support Administrator

    2 months ago

    Janesville, United States United Alloy Full time

    ** United Alloy, Inc.** ** Customer Support Administrator** Janesville, WI 53545 **REPORTS TO:** Inside Sales Manager **SUMMARY:** Under the direction of the Inside Sales Manager, the Customer Support Administrator will provide on-going support to the UA Sales Team and its customer base. This position will support the customer retention and new customers...

  • Client Relations Specialist

    2 weeks ago

    Janesville, Wisconsin, United States Don Gerharz - State Farm Agent Full time

    Position OverviewAre you a personable and service-oriented individual? Do you thrive in a dynamic environment interacting with clients? If so, a career with Don Gerharz - State Farm Agent may be the perfect fit for you. Our agency specializes in providing State Farm insurance and financial service products.Key ResponsibilitiesBuild and maintain strong...

  • Entry Level Medical Customer Service

    2 months ago

    Janesville, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...

  • Customer Support Associate

    1 day ago

    Janesville, Wisconsin, United States Gainwell Technologies Full time

    **Job Summary**We are seeking a highly organized and detail-oriented individual to join our team as a Customer Support Associate at Gainwell Technologies. As a key member of our support team, you will be responsible for processing confidential documents and providing exceptional customer service.**Key Responsibilities:**• Participate as a productive member...

  • Deli Clerk I

    2 months ago

    Janesville, United States Festival Foods Full time

    Location : Name: Janesville Company Overview: ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our...

  • Full-time Universal Banker/Teller

    3 months ago

    Janesville, United States First Mid Bank & Trust Full time

    Position: Full-time Universal Banker/Teller Location: Janesville, WI Job Id: 3565 # of Openings: 1 At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized...

  • Full-time Universal Banker/Teller

    4 weeks ago

    Janesville, United States First Mid Bank & Trust Full time

    Position: Full-time Universal Banker/Teller Location: Janesville, WI Job Id: 3565 # of Openings: 1 At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized...

  • Clerical Support Specialist I

    2 weeks ago

    Janesville, Wisconsin, United States Data Dimensions Full time

    Position Overview: This role involves working remotely with a structured schedule. Training Period: The selected candidate will undergo a comprehensive training program. Regular Work Schedule: The typical workdays include Monday, Thursday, Friday, and alternating Saturdays. The hours may vary based on workflow demands. Daily Schedule:Monday: 8:30 AM - 5:00...