Customer Support Coordinator
7 days ago
**Job Summary**
United Alloy is seeking a highly organized and detail-oriented Customer Support Administrator to provide exceptional support to our sales team and customers. As a key member of our team, you will play a critical role in ensuring seamless customer interactions and driving business growth.
**Key Responsibilities:**
- Provide timely and accurate support to customers through various communication channels.
- Track and manage customer orders, shipments, and inventory levels to ensure efficient delivery.
- Collaborate with the sales team to resolve customer inquiries and concerns.
- Maintain accurate and up-to-date customer records and data within our CRM system.
- Assist in the development and implementation of customer retention and acquisition strategies.
- Perform data entry, reporting, and analysis to support business decisions.
- Participate in daily production and shipping meetings to stay informed and provide updates to the sales team.
- Ensure compliance with company policies and procedures.
**Requirements:**
- Bachelor's degree in Business Administration or related field.
- 2-3 years of experience in customer service or sales support.
- Excellent communication, organizational, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook.
**What We Offer:**
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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