Customer Support Associate

5 days ago


Janesville, Wisconsin, United States Gainwell Technologies Full time

**Job Summary**

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Support Associate at Gainwell Technologies. As a key member of our support team, you will be responsible for processing confidential documents and providing exceptional customer service.

**Key Responsibilities:**

• Participate as a productive member of a team, working collaboratively with colleagues to achieve common goals.

• Complete tasks beyond general support level, demonstrating a high level of initiative and adaptability.

• Accept instruction and direction from leadership, while also managing tasks and assignments with minimal supervision.

• Identify, prioritize, and resolve issues independently, escalating complex questions or concerns to leadership as needed.

• Comply with contract requirements, business unit rules, and relevant regulations.

**Requirements:**

• High School Diploma or equivalent; a 2-year post-high school degree or Bachelor's Degree is preferred.

• Typically, 1-2 years of working experience in related fields, with a strong understanding of Microsoft Office skills, specifically Outlook and Word.

• Ability to follow instruction, adhere to policies and regulations, and adapt to change with minimal supervision.

• Strong critical thinking skills, attention to detail, and accuracy while maintaining minimum speed requirements.

• Ability to read and interpret basic to moderately complex documents, such as operating and maintenance instructions and procedure manuals.

**Work Environment:**

• Office environment



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