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Youth Services Manager
2 months ago
Position Title: Youth Services Manager
Position Type: Full-time (40 hours per week), Exempt
Reports to: Vice President of People and Programs
About LYRIC
Founded in 1988, the Lavender Youth Recreation & Information Center (LYRIC) provides support and services to nearly 2,000 lesbian, gay, bisexual, transgender, queer, questioning (LGBTQQ+) and allied youth per year. LYRIC's mission is to build community and inspire positive social change through education enhancement, career training, health promotion, and leadership development with LGBTQQ+ youth, their families, and allies of all races, classes, genders, and abilities. The organization has a budget of approximately $4million and a staff of 20+.
The Impact You Will Have
The Youth Services Manager serves as a crucial member of LYRIC's Leadership Team to drive the programmatic direction in service of LGBTQQ+ youth. The Manager will work closely with the Vice President of People and Programs to set short-term and long-term goals for our Youth Services Programming. The manager leads efforts to create community building programming, health access services, and 1:1 support to youth in LYRIC's Drop-in Space and supervises a team of 3 to carry out the program outcomes, and works to connect youth to a broader range of programs and services at LYRIC.
What You'll Do
Program Management:
- Manage the planning, implementation, and evaluation of one or more program area under the direction of the Vice President of People and Programs and in alignment with the organization's mission, vision, and operating principles.
- Develop annual program work plans in achievement of the program's strategic priorities and contract deliverables.
- Ensure contract compliance, including program reporting/evaluations, data management, and relationship management with contract liaisons.
- Provide direct services to youth, including program coverage for frontline staff members
- Lead formal and informal evaluations/needs assessment processes and present program learnings to internal and external stakeholders.
- Supervise a team of 3 staff who lead programs a health access point, drop-in programming, and 1:1 support services to youth
- Provide program team members with fair, constructive, and strengths-based feedback towards performance expectations as well as opportunities for coaching and problem-solving.
- Initiate professional development goals-setting with program team members and provide on-going monitoring/feedback regarding progress toward professional development goals.
- Maintain compliance with LYRIC's Personnel Policies and Union Contract including staff recruitment, hiring, promotion, disciplinary action, and employment separation.
- Serve as agency representative to key funders, city departments, and stakeholders, ensuring that the needs of LGBTQQ+ youth and/or youth of color are prioritized.
- Oversee multiple grants, grant reports, and data collection
- Manage healthy collaborations, documenting expectations/roles/responsibilities of all parties and providing ongoing appreciative/development feedback to colleagues.
- Proactively engage with issues impacting LGBTQQ+ youth, staying abreast of emerging needs, trends, community experiences, and research.
- Strengthens interagency relationships by showing up as an ally to partner organizations and ensuring that multiple LYRIC representatives are engaged and familiar with key partners and stakeholders.
- Present key findings and best practices to internal and external stakeholders through reports and presentations.
- Develop the program budget under the direction of the Vice President of People and Programs with support from the Executive Director, and Finance Director
- Monitor compliance to budget-to-actual expenditures throughout the fiscal year, and revises budget as needed.
- Under the direction of the Vice President of People and Programs, maintains compliance with LYRIC's fiscal procedures, ensuring that requests for funds, financial back-up documentation, and timesheets are completed correctly and on-time by all employees within the manager's program areas
- Monitor staff time on projects, ensuring that planned staff time allocations align with actual staff work time.
- Communicate accurate financial information, demonstrating strong understanding of program budgets.
- Attend staff and team meetings as a leader of the organization to set an example of positive and unified leadership.
- Other duties as assigned as it relates to the core work of the job.
Who You Are
- Seasoned youth development professional with proven ability to lead programs with at least 3 years of program management
- Experience with case management model best practices, curriculum development, group facilitation, and staff supervision practices
- Extensive knowledge of San Francisco and Bay Area health resources, especially for LGBTQQ youth, youth of color
- A supervisor who values coaching and creating clear expectations and systems of accountability for your team with at least 3 years of direct supervision of multiple staff.
- Practiced youth worker who understands diverse models of working with youth (i.e. understanding of principles of youth development, youth-adult partnership, harm reduction, positive sexuality, HIV/STI prevention).
- Engaged community member who has some experiences working with any of the following communities: transgender youth, young women, youth of color, youth with disabilities, young men who have sex with men (YMSM), youth living with HIV, system-engaged youth, immigrant communities, youth engaged in sex work, youth who are homeless/marginally housed, and other historically marginalized groups.
- Someone who thrives in working in a multiracial, multicultural, multi-gendered, and intergenerational environment.
- Organized record keeper who can maintain data collection, quality control, analysis, and reporting.
- Savvy user of multiple technologies, including Microsoft Office Suite, Google Apps, Zoom, Canva, and other online software programs.
- Experienced collaborator who has worked with school districts, school sites, agencies and communities directly impacted by school systems.
Why LYRIC
- A career that truly impacts the lives of LGBTQQ+ youth.
- $800 annual health & wellness cash supplement.
- Professional and Learning Development Trainings including $1000 optional employee's choice of professional and learning development external opportunities.
- Comprehensive health insurance including full coverage of medical, dental, vision, and acupuncture/chiropractic insurance for employees.
- Optional Health FSA and Commuter Benefits with employee contributions
- 403b retirement plan, including up to 4% employer matching.
- 19 holidays observed including employee birthday and 5 days for winter break. 19 Vacation (accrued at 6.33 hours twice a month) days, 18 sick days (accrued at 6 hours twice a month), 1 personal day; 3 days of critical incident leave, 3 days of bereavement leave, and 5 days of paid jury duty.
This position is in-person.
Equal Opportunity Employer
LYRIC is an equal opportunity employer. Applications are strongly encouraged from women, people of color, immigrants, young people, lesbian, gay, bisexual, queer, transgender and genderqueer people, people living with HIV/AIDS, people with disabilities, and bilingual and bicultural people. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.
No phone calls or email inquiries.
