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Cloud - Cloud Support Specialist
4 months ago
Job ID: 24-02186
Cloud Support Specialist
Bethesda, MD (Hybrid)
MUST:
Experienced Cloud Support Specialist
4+ years of professional work experience with cloud technology and with more than one cloud service provider (CSP) platform (e.g., among Azure, AWS, GCP, and OCI)
Hands-on experience working with cloud architecture and tools
Experience in migration of enterprise applications to the cloud
Experience in designing, planning, implementing, and supporting enterprise applications and storage in a cloud environment using technologies such as Unix/Linux, Windows, Oracle, SQL, Java, .Net, and other web application technologies
Bachelor s degree in information science, computer science, mathematics, or a related technical field
Must have a solid understanding and hands-on experience with multi-cloud architecture, cloud computing, cloud storage, and cloud support operations and technology systems, as well as experience in designing and migrating applications to the cloud. The person shall have a positive attitude and excellent communication skills to effectively coordinate cloud migration strategies and support for the client, including but not limited to coordinating closely with the client technical teams to ensure that approaches appropriately align to the broader enterprise capabilities.
Active certification in any of the major cloud service providers/platforms is preferred
Experience working for and/or with the federal government is a plus
Experience with multiple cloud storage technologies (e.g., AWS EBS, S3, S3IA, Glacier; Azure Blob, Azure File; Google Cloud Storage, Filestore, etc.) and knowledge of the security, cost, and performance differences and implications is desired
Experience with capacity planning, performance analysis, disaster recovery planning, storage configuration, and/or storage consolidation is a plus
Experience with backup and disaster recovery for cloud environments, including using cloud as an alternate location for on-premises backups is preferred
Experience with managing cloud infrastructure as code is a plus
DUTIES:
Primarily responsible for the client s cloud infrastructure setup and support for hosting customers applications.
Develop a cloud services delivery and operational model, keeping track of cloud activities, developing and moving applications to the cloud, and specifying computing demands.
Provide advice to federal leadership regarding establishing and maintaining cloud hosting and storage capabilities.
Develop a well-informed cloud approach and adoption process for the IT team
Develop capabilities within the client's enterprise cloud infrastructure to host the clients workloads.
Assist with infrastructure migration strategies, such as mass application transfers to the cloud.
Monitor and maintain security and privacy compliance within cloud-based solutions.
Respond to technical requests and incidents in a timely and competent manner, following the client's standard operating procedures and guidelines.
Identify cloud architecture frameworks to help the client accomplish its strategic goals (e.g., for multi-cloud support)
Perform activities such as deployment, maintenance, monitoring, and management inside the cloud framework that has been created.
Assess project-specific requirements and devise approaches to optimize resource use and enable the required scalability/flexibility for the project/workload.
Work closely with other client IT service areas, such as Cloud Services, Identify and Access Management, Network Services, and the Information Security Program, as well as with Office of the Chief Information Officer (OCIO) divisions, to develop new solutions and maintain compliance with the client's policies and procedures.
Perform capacity planning duties to help keep track of cloud cost and usage, and ensure that contingency plans are established and available.
Conduct migrations to transfer applications and other tools and services to the cloud.
Ensure that critical applications hosted on the cloud are designed and optimized for high availability and disaster recovery in a cloud environment.
Maintain the cloud hosting capabilities through code/configuration pipelines (e.g., Infrastructure as Code), and provide environments to the IC customers to build their systems and applications.
Perform security and gap analyses on a regular basis and in a timely manner following the client's policies and guidelines. Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
