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Supervisor - Service Operations Support

4 months ago

Charlotte, United States UGI Full time

When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.PostingJob Summary (Purpose): The Service Operations Support Supervisor is responsible for the efficient planning and scheduling of Service Technicians. This is done through the supervision of the Service Coordinators and communication with Area Managers. The supervisor will lead the Service Coordinator's to ensure continuous improvement in service metrics through weekly evaluation of Service Productivity Planners, Service Billing Dashboards as well as close partnership with operations management. Key Characteristics: Must have prior experience with technician routing/dispatching Demonstrated supervisory or management experience in operations or call center environment Ability to collaborate with others to ensure execution of objectives Strong interpersonal skills and ability to engage and motivate team Must be analytical and capable of translating data into actionable resultsDuties and Responsibilities: Directly responsible for the supervision of assigned Service Coordinators, including workload planning and management, coaching, development and performance management. Ensure daily work queues and appropriate resources are assigned to meet field operation's needs Partner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets. Collaborate closely with various departments to ensure cohesiveness in planning Be available to team members to handle daily business questions and facilitate communication between Service Coordinator and districts where concerns arise. Communicate key business initiatives, monthly metric standings, and core business values to team Fully understand the Service Coordinators job function, daily activities, and work expectations Monitors assesses and communicates performance and behavioral incidents with employees. Escalates issues to management and/or HR when necessary Prepare and administer annual reviews Knowledge, Skills, and Abilities: Knowledge of Safety protocols Ability to understand and relate technical requirements Proficient in Microsoft office products, such as PowerPoint, Word, and Excel Strong communication skills (both written & verbal) Effective problem-solving skills & acute analytical skills Customer service oriented Detail oriented with strong organizational & time management skillsEducation and Experience Required: Bachelors degree preferred 3-5 years supervisory experience 3-5 years of service routing/logistics for multi-location units experience preferred Propane experience a plusAmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.