Lead Patient Services Representative

3 weeks ago

Minneapolis, United States ogi | Obstetrics, Gynecology & Infertility Full time
The Lead Patient Services Representative (PSR) is responsible for directing, supervising, and coordinating staff and activities for front desk & scheduling to provide quality, cost-effective care.

This is a full-time position working M-F from 8:00 am - 4:30 pm out of our Edina location. This role will also involve working a half day every 10th Saturday out of Maple Grove.

ogi Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

Oversees daily operations for PSR and Scheduling team
Act as a resource for department and ensure all office space, supplies, and equipment are maintained.
Partners with PSR Supervisor to ensure all policies and procedures are adhered to, while providing continuous recommendations for improvement.
Using organizational goals as reference, creates department goals, drives work forward, and tracks progress.
Updates PSR and Scheduling team on any organizational and/or process changes.
Ongoing review of Allscripts APM and Touchworks EMR systems and updating processes as appropriate in coordination with PSR Supervisor.
Maintain training materials, oversee training of new employees in conjunction with Front desk Supervisor
Facilitates regular staff meetings with PSR Supervisor
Trains new and existing employees:
Perform staff training as new workflows are implemented
Assist in training of new PSR employees.
Addresses performance:
Ensure team receives recognition
Provide feedback for annual performance reviews, highlighting any development opportunities
Monitors performance and attendance, partnering with PSR Supervisor to address concerns
Readily communicate issues affecting Organizational Core Values
Other duties as assigned

Education:

High school diploma or equivalent required

Essential Requirements:

Ability to:

Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic during business hours
Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

Integrity - Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Clinic setting

Notes:

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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