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Service Engineer, Merchant Automation
2 months ago
Customer support is seeking a field service engineer for supporting our regional as well as worldwide customers. The ideal candidate is one having experience on both Integrated Control Monitoring System (ICMS) as well as propulsion/steering control systems. Hands-on service or operational experience on the main engine and thrusters is an added advantage.
The role also involves providing the onboard services, commissioning of refit and retrofit projects, remote guidance/product support to our customers as well as being part of a knowledge pool giving backend support for the field service team.
Responsibilities
- Focus on customer support, commissioning, and service on assigned Kongsberg Maritime Merchant & Automation product range.
- Cover service activities in the Oceania Region and maintain good relationship with existing clients.
- Workshop test and technical preparations
- Proper preparation and execution of work assigned and ensure performance are always met.
- Responsible for generation of service reports, update drawings, cable information database and other relevant documents
- Provides remote guidance / product support to customers, commission and project management of refit/retrofit projects and backend support to the service team.
- Assist our sales department with technical issues.
- Handles pre and post administrative work
- Required to undertake ad-hoc duties which may be assigned from time to time.
Qualifications & Experience
- Minimum Diploma or Degree in Electronics /Electrical/ Instrumentation. Relevant experience may substitute for formal education.
- Minimum 3 to 5 years of related field experience in Alarm Monitoring and Control System as well as the good knowledge of computer hardware/peripherals and basic software's
- Experience onboard ship for automation systems (controls and propulsion), system process knowledge, distributed control systems and power management.
- Relevant working experience in maritime industry
- Must have excellent co-operative skills, good communication skills, result-oriented, self-motivated and the project-management skill.
- Meticulous & methodical approach to remote case handling.
- Self-driven attitude to find solutions to problems.
- Passion and patience for handling customers - Service oriented
- Ability to work independently.
- Able to travel overseas on short notice.
- Pay package will be commensurate with experience.
Other
- Workplace: Fremantle, Western Australia
- Language: English
- No company transport
- Workdays per week: 5
- Working hours per week : 35
