Customer Support Merchant Services
2 weeks ago
JOB HOURS: Monday - Friday 9am - 5pm
JOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040
JOB OVERVIEW
Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the U.S. states.
JOB DESCRIPTIONThe Merchant Account Support Agent will be part of our Operations Department and will be responsible for supporting the business and technical needs of our growing merchant base. You will be assisting existing merchants with their merchant services accounts through e-mail, phone calls and the CRM as well as assisting and providing sales agent support.
RESPONSIBILITIES AND DUTIES
- Provide extraordinary client service to merchants via inbound phone calls, email or chat.
- Provide extraordinary service and sales support to agents and partners.
- Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
- Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting.
- Help to ensure incoming requests are handled in a timely manner and communicating with other departments, managers, and Business Consultants.
- Thoroughly describe and document work using call ticketing systems.
- Update the ticketing system and advance tickets with current status of all ongoing issues and Merchant Contacts.
- Ongoing on the spot training and updates for Business Consultants.
- Assisting with the installation of equipment and services for merchants
SKILLS NEEDED
- Customer service experience required.
- Prior experience in call center, financial industry or ecommerce environments is preferred.
- Confirmed commitment to quality and customer service.
- Strong customer service skills and follow-thru skills.
- Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required.
- Punctual, regular and consistent attendance.
- Bi-lingual (Spanish) is a plus but not required.
- Computer Skills, including Microsoft Office and Outlook.
- Proven prior CRM or database experience is preferred.
- 2+ years Customer Service/Technical Support experience preferred, but not required.
- Experience in the banking or credit card processing industry preferred, but not required.
REQUIRED EDUCATION AND EXPERIENCE
- High school diploma or equivalent is required
- Knowledge of customer service core principles and practices.
Job Type: Full-time
Salary: $12.00 to $17.00 /hour
-
Customer Support Merchant Services
4 weeks ago
Commerce, United States Source One Payment Solutions Inc Full timeJOB HOURS: Monday - Friday 9am - 5pm JOB LOCATION: 6055 E Washington Blvd, Commerce, CA 90040 JOB OVERVIEW Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout...
-
Customer Support Merchant Services
1 month ago
Commerce, United States Source One Payment Solutions Inc Full timeJOB HOURS: Monday - Friday 9am - 5pm JOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040 JOB OVERVIEW Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the...
-
Customer Support
3 months ago
Commerce, United States Source One Payment Solutions Full timeJob DescriptionJob DescriptionJOB HOURS: Monday - Friday 9am - 5pmJOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040JOB OVERVIEWSource One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to...
-
Merchant Services Customer Support Specialist
2 weeks ago
Commerce City, Colorado, United States Source One Payment Solutions Inc Full timeWORK SCHEDULE:Monday - Friday 9am - 5pmPOSITION SUMMARY:Source One Payment Solutions Inc is a leading provider of merchant services, offering a comprehensive range of solutions including credit card processing terminals, POS systems, and Virtual Gateways to businesses across the United States.ROLE DESCRIPTION:The Merchant Account Support Specialist will be...
-
Merchant Services Customer Support Specialist
2 weeks ago
Commerce City, Colorado, United States Source One Payment Solutions Inc Full timeWORK SCHEDULE:Monday - Friday 9am - 5pmWORK LOCATION:RemotePOSITION SUMMARYSource One Payment Solutions Inc is a leading provider of merchant services, offering a comprehensive range of solutions including credit card processing terminals, point-of-sale systems, virtual gateways, and various other processing options. Our mission is to support merchants...
-
Merchant Services Support Specialist
7 days ago
Commerce City, Colorado, United States Source One Payment Solutions Full timeJob OverviewPosition: Merchant Account Support AgentJob Hours: Monday - Friday 9am - 5pmCompany: Source One Payment SolutionsSource One Payment Solutions provides a comprehensive range of merchant services, including credit card processing terminals, POS systems, and Virtual Gateways, catering to businesses across the United States.Role SummaryThe Merchant...
-
Merchant Account Support Specialist
2 weeks ago
Commerce City, Colorado, United States Source One Payment Solutions Full timeJob OverviewPosition: Merchant Account Support SpecialistJob Type: Full-timeSalary: $12.00 to $17.00 /hourAbout Us: Source One Payment Solutions is a leading provider of merchant services, offering a variety of solutions including credit card processing terminals, POS systems, and Virtual Gateways. We cater to a diverse range of merchants across the United...
-
Merchant Account Support Specialist
7 days ago
Commerce City, Colorado, United States Source One Payment Solutions Full timeJob OverviewCompany: Source One Payment SolutionsPosition: Merchant Account Support AgentJob Hours: Monday - Friday 9am - 5pmJob Type: Full-timeSalary: $12.00 to $17.00 /hourAbout Us: Source One Payment Solutions is a leading provider of merchant services, specializing in credit card processing terminals, POS systems, Virtual Gateways, and various other...
-
Head of Customer Support
2 weeks ago
Commerce, Oklahoma, United States Holzprofi24 Full timePosition Overview:We are seeking a Customer Service Team Leader to oversee our customer support operations at Holzprofi24. This role is crucial in ensuring our customers receive exceptional service and support.Key Responsibilities:Manage and mentor a large team of customer service representatives.Implement effective strategies to enhance customer...
-
Customer Service Representative
1 day ago
Commerce City, Colorado, United States PNC Financial Services Group Full timeJob SummaryPNC Financial Services Group is seeking a highly skilled and customer-focused individual to join our team as a Full Time Teller. As a key member of our Retail Branch organization, you will be responsible for providing exceptional customer service, accurately processing high-volume customer banking transactions, and developing banking product...
-
Customer Support Technician I/II
2 weeks ago
Commerce, Georgia, United States Windstream Full timeAbout Windstream:Kinetic is a leading provider of internet solutions, dedicated to offering ultra-fast and dependable internet services to both consumers and small enterprises throughout the United States, enhancing their online experience.Role Overview:The Customer Service Technicians at Windstream play a crucial role in representing our esteemed...
-
Customer Service Representative
4 months ago
Commerce, United States Domino's Pizza LLC Full timeAs a Customer Service Representative (CSR) you are often the first person to welcome and interface with Dominos customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Add Customer Service Representative, Customer Service, Representative, Restaurant, Retail
-
Customer Service Representative
2 days ago
Commerce, United States Vortex Industries Full timeJob Type Full-time Description Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our...
-
Associate Customer Service Representative
3 weeks ago
Commerce, United States California Water Service Full timeCalifornia Water Service Job Description: At California Water Service, we are passionate about delivering exceptional customer service experiences to each and every customer we serve. Our talented Customer Service Professionals possess many key attributes that help them exceed customer expectations. They demonstrate empathy and compassion for all of our Cal...
-
Customer Service Manager
2 days ago
Commerce, Georgia, United States Sunset Finance Full timeJob DescriptionJob Summary:The Customer Service Manager is responsible for delivering exceptional customer experiences by phone and in-person. This role involves making contact with customers, scheduling appointments, and selling products and services to meet monthly sales targets.Duties and Essential Job Functions:The Customer Service Manager's primary duty...
-
Customer Support Technician I/II
2 weeks ago
Commerce, Georgia, United States Windstream Full timeAbout Windstream:Kinetic is a leading provider of internet solutions, dedicated to offering ultra-fast and dependable internet services to both consumers and small enterprises throughout the United States, enabling them to enhance their online experience.As a member of the Kinetic family, you will engage with advanced technology, including premium broadband,...
-
Associate Customer Service Representative
1 week ago
Commerce, United States California Water Service Full timeCalifornia Water Service Job Description: At California Water Service, we are passionate about delivering exceptional customer service experiences to each and every customer we serve. Our talented Customer Service Professionals possess many key attributes that help them exceed customer expectations. They demonstrate empathy and compassion for all of our Cal...
-
Customer Support Technician I/II
2 weeks ago
Commerce, Georgia, United States Windstream Full timeAbout Windstream:Kinetic is a leading provider of internet solutions dedicated to delivering high-speed, dependable internet services to both consumers and small businesses throughout the United States, enhancing their online experience.As a member of the Kinetic family, you will engage with state-of-the-art technology, including advanced broadband, security...
-
Customer Service Associate
2 months ago
Commerce, United States Zips Car Wash Full timeJob DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash located at 40091 US-441, Commerce, GA, is the perfect position for you! You will bring joy to people’s journeys by creating...
-
Customer Service Associate
2 weeks ago
Commerce, United States Zips Car Wash Full time $12Job DescriptionJob DescriptionWhy You’ll Love This Customer Service Associate Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash located at 40091 US-441, Commerce, GA, is the perfect position for you! You will bring joy to people’s journeys by creating...