Customer Support Merchant Services
4 weeks ago
JOB HOURS: Monday - Friday 9am - 5pm JOB LOCATION: 6055 E Washington Blvd, Commerce, CA 90040 JOB OVERVIEW Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the U.S. JOB DESCRIPTION The Merchant Account Support Agent will be part of our Operations Department and will be responsible for supporting the business and technical needs of our growing merchant base. You will assist existing merchants with their merchant services accounts through e-mail, phone calls, and the CRM, as well as provide support to sales agents. RESPONSIBILITIES AND DUTIES Provide extraordinary client service to merchants via inbound phone calls, email, or chat. Provide service and sales support to agents and partners. Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations. Answer merchant questions and resolve customer support problems related to billing, account management, and troubleshooting. Ensure incoming requests are handled timely and communicate with other departments, managers, and Business Consultants. Document work thoroughly using call ticketing systems. Update the ticketing system and advance tickets with the current status of all ongoing issues and Merchant Contacts. Provide ongoing training and updates for Business Consultants. Assist with the installation of equipment and services for merchants. SKILLS NEEDED Customer service experience required. Prior experience in call center, financial industry, or ecommerce environments is preferred. Strong commitment to quality and customer service. Excellent verbal and written communication, interpersonal skills, customer orientation, team interaction, problem-solving, and multi-tasking skills. Punctual, regular, and consistent attendance. Bi-lingual (Spanish) is a plus but not required. Computer skills, including Microsoft Office and Outlook. Prior CRM or database experience is preferred. 2+ years Customer Service/Technical Support experience preferred, but not required. Experience in the banking or credit card processing industry preferred, but not required. REQUIRED EDUCATION AND EXPERIENCE High school diploma or equivalent is required. Knowledge of customer service core principles and practices. Job Type: Full-time Salary: $12.00 to $17.00 /hour #J-18808-Ljbffr
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Customer Support Merchant Services
1 week ago
Commerce, United States Source One Payment Solutions Inc Full timeJOB HOURS: Monday - Friday 9am - 5pm JOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040 JOB OVERVIEW Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the...
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Customer Support
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Commerce, United States Source One Payment Solutions Full timeJob DescriptionJob DescriptionJOB HOURS: Monday - Friday 9am - 5pmJOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040JOB OVERVIEWSource One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to...
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Commerce City, Colorado, United States Source One Payment Solutions Inc Full timeWORK SCHEDULE:Monday - Friday 9am - 5pmPOSITION SUMMARY:Source One Payment Solutions Inc is a leading provider of merchant services, offering a comprehensive range of solutions including credit card processing terminals, POS systems, and Virtual Gateways to businesses across the United States.ROLE DESCRIPTION:The Merchant Account Support Specialist will be...
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Commerce City, Colorado, United States Source One Payment Solutions Inc Full timeWORK SCHEDULE:Monday - Friday 9am - 5pmWORK LOCATION:RemotePOSITION SUMMARYSource One Payment Solutions Inc is a leading provider of merchant services, offering a comprehensive range of solutions including credit card processing terminals, point-of-sale systems, virtual gateways, and various other processing options. Our mission is to support merchants...
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Merchant Services Support Specialist
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Commerce City, Colorado, United States Source One Payment Solutions Full timeJob OverviewPosition: Merchant Account Support AgentJob Hours: Monday - Friday 9am - 5pmCompany: Source One Payment SolutionsSource One Payment Solutions provides a comprehensive range of merchant services, including credit card processing terminals, POS systems, and Virtual Gateways, catering to businesses across the United States.Role SummaryThe Merchant...
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Merchant Account Support Specialist
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Commerce City, Colorado, United States Source One Payment Solutions Full timeJob OverviewPosition: Merchant Account Support SpecialistJob Type: Full-timeSalary: $12.00 to $17.00 /hourAbout Us: Source One Payment Solutions is a leading provider of merchant services, offering a variety of solutions including credit card processing terminals, POS systems, and Virtual Gateways. We cater to a diverse range of merchants across the United...
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Merchant Account Support Specialist
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Commerce City, Colorado, United States Source One Payment Solutions Full timeJob OverviewCompany: Source One Payment SolutionsPosition: Merchant Account Support AgentJob Hours: Monday - Friday 9am - 5pmJob Type: Full-timeSalary: $12.00 to $17.00 /hourAbout Us: Source One Payment Solutions is a leading provider of merchant services, specializing in credit card processing terminals, POS systems, Virtual Gateways, and various other...
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