Customer Service Manager

5 days ago


Commerce, Georgia, United States Sunset Finance Full time
Job Description

Job Summary:

The Customer Service Manager is responsible for delivering exceptional customer experiences by phone and in-person. This role involves making contact with customers, scheduling appointments, and selling products and services to meet monthly sales targets.


Duties and Essential Job Functions:

The Customer Service Manager's primary duty is to complete delinquent telephone work as directed by the manager. This requires initiative, independence, and strong communication skills. The ideal candidate will have a valid driver's license, reliable transportation, and current liability auto insurance coverage.


Key Responsibilities:

  1. Makes telephone calls to delinquent customers and reports activities to the branch manager.
  2. Adjusts past-due payments for current slow customers.
  3. Assists in answering customer inquiries, posting payments, and processing loan applications.
  4. Participates in training and development opportunities as directed by the manager and district supervisor.
  5. Prepares weekly and monthly reports.
  6. Maintains daily tabulation of delinquency reports.
  7. Provides customer credit information to inquiring creditors.
  8. Assists in maintaining standards in delinquency, loan volume, and growth goals.
  9. Makes daily deposits when assigned or if the manager is not present.
  10. Sells products and services offered.
  11. Consistently achieves company production standards.

Requirements:

Previous experience in customer service or sales is a plus. The ideal candidate will have strong communication skills, leadership abilities, problem-solving skills, and computer proficiency.


Qualifications:

A high school diploma or equivalent is required.

Work Environment:

The work is primarily sedentary in nature, with no special demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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