Customer Service Manager
5 days ago
Job Summary:
The Customer Service Manager is responsible for delivering exceptional customer experiences by phone and in-person. This role involves making contact with customers, scheduling appointments, and selling products and services to meet monthly sales targets.
Duties and Essential Job Functions:
The Customer Service Manager's primary duty is to complete delinquent telephone work as directed by the manager. This requires initiative, independence, and strong communication skills. The ideal candidate will have a valid driver's license, reliable transportation, and current liability auto insurance coverage.
Key Responsibilities:
- Makes telephone calls to delinquent customers and reports activities to the branch manager.
- Adjusts past-due payments for current slow customers.
- Assists in answering customer inquiries, posting payments, and processing loan applications.
- Participates in training and development opportunities as directed by the manager and district supervisor.
- Prepares weekly and monthly reports.
- Maintains daily tabulation of delinquency reports.
- Provides customer credit information to inquiring creditors.
- Assists in maintaining standards in delinquency, loan volume, and growth goals.
- Makes daily deposits when assigned or if the manager is not present.
- Sells products and services offered.
- Consistently achieves company production standards.
Requirements:
Previous experience in customer service or sales is a plus. The ideal candidate will have strong communication skills, leadership abilities, problem-solving skills, and computer proficiency.
Qualifications:
A high school diploma or equivalent is required.
Work Environment:
The work is primarily sedentary in nature, with no special demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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