Merchant Services Support Specialist

1 week ago


Commerce City, Colorado, United States Source One Payment Solutions Full time
Job Overview

Position: Merchant Account Support Agent

Job Hours: Monday - Friday 9am - 5pm

Company: Source One Payment Solutions

Source One Payment Solutions provides a comprehensive range of merchant services, including credit card processing terminals, POS systems, and Virtual Gateways, catering to businesses across the United States.

Role Summary

The Merchant Account Support Agent plays a crucial role within our Operations Department, focusing on the business and technical requirements of our expanding merchant clientele. This position involves assisting current merchants with their service accounts through various communication channels, including email, phone, and CRM systems, while also offering support to sales agents.

Key Responsibilities
  • Deliver exceptional client service to merchants through inbound calls, emails, or chat.
  • Provide outstanding service and sales assistance to agents and partners.
  • Respond promptly and professionally to incoming customer inquiries, ensuring adherence to quality standards.
  • Address merchant inquiries and resolve support issues related to billing, account management, and troubleshooting.
  • Ensure timely handling of incoming requests while coordinating with other departments and management.
  • Document and describe work thoroughly using call ticketing systems.
  • Maintain the ticketing system, updating the status of ongoing issues and merchant contacts.
  • Provide on-the-spot training and updates for Business Consultants.
  • Assist with the installation of equipment and services for merchants.
Required Skills
  • Experience in customer service is essential.
  • Prior exposure to call centers, financial services, or e-commerce environments is preferred.
  • Strong commitment to quality and customer satisfaction.
  • Excellent communication skills, both verbal and written, along with strong interpersonal abilities.
  • Ability to manage multiple tasks effectively.
  • Regular and consistent attendance is required.
  • Bi-lingual capabilities (Spanish) are advantageous but not mandatory.
  • Proficiency in computer applications, including Microsoft Office and Outlook.
  • Experience with CRM or database systems is preferred.
  • 2+ years of experience in Customer Service or Technical Support is preferred but not required.
  • Familiarity with the banking or credit card processing sector is a plus.
Education and Experience
  • A high school diploma or equivalent is required.
  • Understanding of core customer service principles and practices is essential.

Job Type: Full-time

Salary: $12.00 to $17.00 /hour



  • Commerce City, Colorado, United States Source One Payment Solutions Inc Full time

    WORK SCHEDULE:Monday - Friday 9am - 5pmPOSITION SUMMARY:Source One Payment Solutions Inc is a leading provider of merchant services, offering a comprehensive range of solutions including credit card processing terminals, POS systems, and Virtual Gateways to businesses across the United States.ROLE DESCRIPTION:The Merchant Account Support Specialist will be...


  • Commerce City, Colorado, United States Source One Payment Solutions Full time

    Job OverviewPosition: Merchant Account Support SpecialistJob Type: Full-timeSalary: $12.00 to $17.00 /hourAbout Us: Source One Payment Solutions is a leading provider of merchant services, offering a variety of solutions including credit card processing terminals, POS systems, and Virtual Gateways. We cater to a diverse range of merchants across the United...


  • Commerce City, Colorado, United States Source One Payment Solutions Inc Full time

    WORK SCHEDULE:Monday - Friday 9am - 5pmWORK LOCATION:RemotePOSITION SUMMARYSource One Payment Solutions Inc is a leading provider of merchant services, offering a comprehensive range of solutions including credit card processing terminals, point-of-sale systems, virtual gateways, and various other processing options. Our mission is to support merchants...


  • Commerce City, Colorado, United States Source One Payment Solutions Full time

    Job OverviewCompany: Source One Payment SolutionsPosition: Merchant Account Support AgentJob Hours: Monday - Friday 9am - 5pmJob Type: Full-timeSalary: $12.00 to $17.00 /hourAbout Us: Source One Payment Solutions is a leading provider of merchant services, specializing in credit card processing terminals, POS systems, Virtual Gateways, and various other...


  • Commerce City, Colorado, United States InsideHigherEd Full time

    Job Title: Technical Support Specialist IICompany: InsideHigherEdDepartment: Information Technology ServicesProposed Minimum Salary: CommensurateJob Type: StaffJob Description:APPLICATION INSTRUCTIONS:During the application process, please ensure that all required documents are uploaded in the "My Experience" section. Utilize the Upload button to add each...


  • Commerce City, Colorado, United States Operation Support Inc Full time

    Job OverviewWe are seeking a dedicated Sheet Metal Fabrication Specialist to join our team at Operation Support Inc. This role involves a variety of tasks essential to the manufacturing process.Key ResponsibilitiesSanding and Deburring: Ensuring smooth finishes on metal components.Utilization of Power Tools: Proficient use of various power tools for cutting...


  • Commerce City, Colorado, United States TEKsystems Full time

    Job DescriptionDuration: 3 Month(s)Role Overview:As a Technical Support Specialist, you will be responsible for managing inbound support requests and ensuring efficient resolution of technical issues. Your primary duties will include:Handling approximately 100 calls per day, assessing the nature of each inquiry to provide immediate solutions or escalate as...


  • Commerce City, Colorado, United States InsideHigherEd Full time

    Job Title: Technical Support Specialist IICompany: InsideHigherEdDepartment: Information Technology ServicesProposed Minimum Salary: CommensurateJob Type: StaffJob Description:APPLICATION INSTRUCTIONS:During the application process, please ensure that all required documents are uploaded in the "My Experience" section. Utilize the Upload button to attach each...


  • Commerce City, Colorado, United States Fred Loya Insurance Full time

    Career Opportunity: Customer Support Specialist at Fred Loya InsuranceFred Loya Insurance is currently in search of a committed Customer Support Specialist to enhance their operations. In this role, you will be tasked with a variety of responsibilities, including the sale of new auto insurance policies, the renewal of existing policies, and delivering...


  • Commerce City, Colorado, United States The Learning Experience #200 Full time

    Position OverviewAs an Educational Support Specialist at The Learning Experience, you will play a pivotal role in fostering a joyful and enriching environment for children. Your mission will be to contribute positively to the lives of young learners and their families.The ideal candidate will demonstrate a nurturing demeanor and a commitment to personal and...


  • Commerce City, Colorado, United States Entech Medical Staffing Full time

    Job OverviewWe are in search of a skilled Healthcare Support Specialist to become a part of our dedicated team. This full-time position operates Monday through Friday during standard business hours. You will engage in both clinical and administrative tasks within a Multi-Specialty Clinic environment.Key Responsibilities:Guide patients to examination rooms...


  • Commerce City, Colorado, United States rftsearchgroup Full time

    Job OverviewRFT Search Group is excited to announce an opening for a **Customer Service Specialist** within a reputable independent insurance agency. This agency is experiencing growth and is in search of a licensed professional dedicated to delivering exceptional service while thriving in a collaborative team setting.The successful candidate will possess:A...


  • Commerce City, Colorado, United States Express Employment Professionals Full time

    Job OverviewWe are looking for a Laboratory Administrative Support Specialist who will be tasked with conducting medical examinations to aid in the diagnosis, treatment, and prevention of illnesses.Key Responsibilities:Gather and arrange blood, tissue, and other biological samples from patientsPrepare specimens for standard testing and evaluationAccurately...


  • Commerce City, Colorado, United States Express Employment Professionals -Keego Harbor & Wixom, MI Full time

    Job OverviewThe Tire Service Specialist plays a crucial role in ensuring the safety and performance of vehicles through expert tire care.Key Responsibilities:Perform tire installations, repairs, and maintenance with precision.Exhibit a proactive attitude while collaborating with colleagues to ensure customer satisfaction and swift service.Conduct...


  • Commerce City, Colorado, United States Primoris Services Corporation Full time

    Primoris Services Corporation is a publicly owned and operated construction contracting company providing turnkey services for its customers in the gas, oil, electric, and telecommunications industries. We are headquartered in Minnesota with branch offices across several states.We are committed to exceeding customer expectations through superior service,...


  • Commerce City, Colorado, United States Custom Truck One Source Full time

    Company Overview:Custom Truck One Source (CTOS) is seeking a skilled Utility Equipment Service Specialist to join our dynamic team. This role is essential for maintaining and repairing a diverse range of utility vehicles and equipment.Position Summary:The Utility Equipment Service Specialist will be responsible for diagnosing and repairing truck-mounted...


  • Commerce City, Colorado, United States Adams County School District 14 Full time

    Job SummaryWe are seeking a highly skilled and compassionate Student Support Specialist - Mental Health Worker to join our team at Adams County School District 14. This is a unique opportunity to make a positive impact on the lives of students and their families.Key ResponsibilitiesCounseling ServicesProvide one-on-one counseling to students to address...


  • Commerce City, Colorado, United States Primoris Services Corporation Full time

    Primoris Services Corporation is seeking a dedicated and experienced Quality Assurance Specialist to join our growing team within the Gas Operations division. We are committed to exceeding customer expectations through superior service, workmanship, and innovative problem-solving. As a Quality Assurance Specialist, you will play a vital role in fostering a...


  • Commerce City, Colorado, United States Primoris Services Corporation Full time

    Job SummaryWe are seeking a highly skilled Traffic Control Specialist to join our team at Primoris Services Corporation. As a Traffic Control Specialist, you will be responsible for ensuring the safe and efficient movement of traffic on our construction sites.Key ResponsibilitiesImplement traffic control plans and techniques to minimize disruptions to...


  • Commerce City, Colorado, United States Wilbert Funeral Services Full time

    Category: TransportationAbout The Company: Wilbert Funeral Services is a leading manufacturer and service provider in the precast concrete industry, specifically catering to the funeral service, construction, and agricultural sectors. They are renowned for their diverse range of concrete products, which include burial vaults, memorials, lawn crypts,...