Customer Support Technician I/II
2 weeks ago
About Windstream:
Kinetic is a leading provider of internet solutions, dedicated to offering ultra-fast and dependable internet services to both consumers and small enterprises throughout the United States, enhancing their online experience.
Role Overview:
The Customer Service Technicians at Windstream play a crucial role in representing our esteemed telecommunications brand, connecting residential customers, small businesses, and enterprise partners nationwide. Our technicians are passionate about technology and committed to linking customers with valuable services. By delivering technical knowledge and exceptional customer support, they foster meaningful relationships that promote customer loyalty.
Key Responsibilities:
- Install and maintain communication services for residential and business clients, including telephone, internet, and video.
- Utilize tools and testing equipment to service various technologies and network configurations.
- Advise customers on products and services that meet their communication requirements.
- Perform work in both underground and overhead environments, which may involve climbing poles and using ladders.
- Safely operate and keep the company service vehicle organized and clean.
- Complete necessary safety training and adhere to safety protocols.
- Report directly to the Manager of Local Operations.
Qualifications:
- Basic technology and mathematical skills.
- Valid driver's license with a clean driving record.
- Ability to distinguish colors for color-coded cabling.
- Capability to handle equipment with a maximum load of 275 lbs.
- Ability to lift up to 50 lbs and work at heights.
- Successful completion of required safety training.
- Flexibility to work assigned schedules, including evenings, weekends, and holidays.
- Experience in customer service or sales is preferred.
- Two-year technical degree in computers or electronics, or equivalent work experience.
Physical Requirements:
- Standing: 67-100% of the time
- Walking: 67-100% of the time
- Sitting: 0-33% of the time
- Climbing: 67-100% of the time
- Lifting: 67-100% of the time
Benefits:
- Comprehensive medical, dental, and vision insurance plans.
- 401K retirement plan.
- Health and flexible savings accounts.
- Life and AD&D insurance options.
- Educational assistance programs.
- Identity theft and legal insurance options.
Windstream's Commitment:
At Windstream, we are dedicated to fostering a culture of innovation and inclusivity. We empower every team member to contribute their unique skills and perspectives, creating an environment where creativity thrives. Our commitment to diversity is reflected in our Employee Resource Groups, which support various communities within our workforce.
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