Customer Support Merchant Services
1 month ago
JOB HOURS: Monday - Friday 9am - 5pm JOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040 JOB OVERVIEW Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the U.S. states. JOB DESCRIPTIONThe Merchant Account Support Agent will be part of our Operations Department and will be responsible for supporting the business and technical needs of our growing merchant base. You will be assisting existing merchants with their merchant services accounts through e-mail, phone calls and the CRM as well as assisting and providing sales agent support. RESPONSIBILITIES AND DUTIES Provide extraordinary client service to merchants via inbound phone calls, email or chat. Provide extraordinary service and sales support to agents and partners. Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations. Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting. Help to ensure incoming requests are handled in a timely manner and communicating with other departments, managers, and Business Consultants. Thoroughly describe and document work using call ticketing systems. Update the ticketing system and advance tickets with current status of all ongoing issues and Merchant Contacts. Ongoing on the spot training and updates for Business Consultants. Assisting with the installation of equipment and services for merchants SKILLS NEEDED Customer service experience required. Prior experience in call center, financial industry or ecommerce environments is preferred. Confirmed commitment to quality and customer service. Strong customer service skills and follow-thru skills. Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving, and multi-tasking skills required. Punctual, regular and consistent attendance. Bi-lingual (Spanish) is a plus but not required. Computer Skills, including Microsoft Office and Outlook. Proven prior CRM or database experience is preferred. 2+ years Customer Service/Technical Support experience preferred, but not required. Experience in the banking or credit card processing industry preferred, but not required. REQUIRED EDUCATION AND EXPERIENCE High school diploma or equivalent is required Knowledge of customer service core principles and practices. Job Type: Full-time Salary: $12.00 to $17.00 /hour #J-18808-Ljbffr
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Customer Support Merchant Services
1 week ago
Commerce, United States Source One Payment Solutions Inc Full timeJOB HOURS: Monday - Friday 9am - 5pm JOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040 JOB OVERVIEW Source One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to merchants throughout the...
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Customer Support
3 months ago
Commerce, United States Source One Payment Solutions Full timeJob DescriptionJob DescriptionJOB HOURS: Monday - Friday 9am - 5pmJOB LOCATION:6055 E Washington Blvd.Commerce, CA 90040JOB OVERVIEWSource One Payment Solutions offers an array of merchant services, supplying credit card processing terminals, POS systems, Virtual Gateways, and other processing methods. We are located in Commerce, CA and provide services to...
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Commerce City, Colorado, United States Source One Payment Solutions Inc Full timeWORK SCHEDULE:Monday - Friday 9am - 5pmPOSITION SUMMARY:Source One Payment Solutions Inc is a leading provider of merchant services, offering a comprehensive range of solutions including credit card processing terminals, POS systems, and Virtual Gateways to businesses across the United States.ROLE DESCRIPTION:The Merchant Account Support Specialist will be...
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Commerce City, Colorado, United States Source One Payment Solutions Inc Full timeWORK SCHEDULE:Monday - Friday 9am - 5pmWORK LOCATION:RemotePOSITION SUMMARYSource One Payment Solutions Inc is a leading provider of merchant services, offering a comprehensive range of solutions including credit card processing terminals, point-of-sale systems, virtual gateways, and various other processing options. Our mission is to support merchants...
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Merchant Services Support Specialist
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Commerce City, Colorado, United States Source One Payment Solutions Full timeJob OverviewPosition: Merchant Account Support AgentJob Hours: Monday - Friday 9am - 5pmCompany: Source One Payment SolutionsSource One Payment Solutions provides a comprehensive range of merchant services, including credit card processing terminals, POS systems, and Virtual Gateways, catering to businesses across the United States.Role SummaryThe Merchant...
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Merchant Account Support Specialist
1 week ago
Commerce City, Colorado, United States Source One Payment Solutions Full timeJob OverviewPosition: Merchant Account Support SpecialistJob Type: Full-timeSalary: $12.00 to $17.00 /hourAbout Us: Source One Payment Solutions is a leading provider of merchant services, offering a variety of solutions including credit card processing terminals, POS systems, and Virtual Gateways. We cater to a diverse range of merchants across the United...
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Merchant Account Support Specialist
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Commerce City, Colorado, United States Source One Payment Solutions Full timeJob OverviewCompany: Source One Payment SolutionsPosition: Merchant Account Support AgentJob Hours: Monday - Friday 9am - 5pmJob Type: Full-timeSalary: $12.00 to $17.00 /hourAbout Us: Source One Payment Solutions is a leading provider of merchant services, specializing in credit card processing terminals, POS systems, Virtual Gateways, and various other...
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Commerce, Georgia, United States Windstream Full timeAbout Windstream:Kinetic is a leading provider of internet solutions dedicated to delivering high-speed, dependable internet services to both consumers and small businesses throughout the United States, enhancing their online experience.As a member of the Kinetic family, you will engage with state-of-the-art technology, including advanced broadband, security...
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