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Client Support Administrator
4 months ago
Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated, detail orientated, and talented individual for the position of Client Support Administrator.
Job Description:
Summary: The Client Support Administrator will provide first-line response and assistance to solve customers' administrative and technical problems on client-level workstations and end user devices, operating systems, peripherals, and applications.
Essential Duties & Responsibilities:
* Install and configure end-user workstation hardware, software, and peripherals
* Troubleshoot user issues with, and/or provide technical assistance and product support/setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).
* Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g. applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches
* Install and maintain peripheral equipment such as printers, modems, and scanners.
* Ensure limited user access and access permissions on computer systems are imposed and maintained - typically driven by regulatory requirements and overseen by an Information System Security Officer (ISSO).
* May work closely with the ISSO for data transfers and media creation.
* Facilitate and coordinate user account creation and modification.
* Manage user support and coordinate with back shop administrators when additional assistance is required.
* Perform other hardware and software tasks as assigned.
Requirement:
* Associate's Degree
* One (1) to three (3) years of related experience
* Microsoft certified Professional highly desired
* Formal training in Microsoft hardware and software systems highly desired
Security Requirements:
* Secret Clearance Required. Preferred - Valid/Active Top Secret clearance, investigation no older than 5 years, 6 months at time of application.
* Must be willing to submit to and be able to pass a CI polygraph
* DOD 8570.01-M IAT-II certification is required
* Minimum of two (2) years of hands on experience in the configuration and installation of new PC's, peripherals, software, and physical attachment of PC to the servicing network.
* Experience myst be sufficient to have a working knowledge of the duties/activities described in the Job Description
Physical Requirements: This position requires employees to be willing and able to: sit, bend, reach, stoop, squat, stand, and walk.
Communication: Excellent customer service via phone and face to face conversation, excellent written and oral command of English.
An exciting and rewarding career awaits you with Global Resource Solutions, Inc. (GRS). GRS is a management consulting company to government and business that offers great career opportunities and a comprehensive slate of employee benefits to our employees including medical, dental, vision, short/long term disability, life insurance and a retirement plan. GRS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status
