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Client Support Specialist

2 months ago


San Diego, California, United States U.S. Legal Support Full time

About the Role:

U.S. Legal Support is seeking a highly skilled and customer-focused Client Support Analyst to join our team. As a key member of our operations team, you will play a critical role in providing exceptional support to our clients and ensuring the smooth delivery of our services.

Key Responsibilities:

  • Client Communication: Respond to client inquiries and resolve issues in a timely and professional manner.
  • Problem-Solving: Utilize strong analytical and problem-solving skills to resolve complex client issues.
  • Collaboration: Work closely with other departments to ensure seamless communication and coordination.
  • Administrative Support: Provide administrative support to the office, including answering phones, responding to emails, and performing other tasks as needed.
  • Client Onboarding: Assist with the onboarding process for new clients, including setting up accounts and providing necessary documentation.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 3 years of relevant work experience, preferably in a customer-facing role.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

What We Offer:

  • Competitive Salary: $19-22 per year.
  • Benefits: Medical, dental, vision, parental leave, and other benefits.