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Guest Services Associate

4 months ago

Boca Raton, United States City of Boca Raton, FL Full time

Be a part of the team that helps make the City of Boca Raton one of the best places to live, work and play We provide world class services, parks, beaches, and public safety. This can only happen when the best, brightest, and most committed individuals come to work for our City. We encourage like-minded individuals to apply and be part of our team Come join us #WorkforBoca 

LOCATION 

The Swim & Racquet Center

 

SCHEDULE

 Up to 25 hours per week including weekdays, weekends and holidays as needed

GENERAL DEFINITION OF WORK: 

Performs responsible clerical and customer service work undertaking a variety of tasks in a municipal office; does related work as required. Work is performed under regular supervision.

* Provides quality customer service;
* Relays accurate information to the public;
* Acts as receptionist, answers telephone inquiries about routine procedures and policies, relays and dispatches messages as required;
* Operates standard office machines, word processing, and data entry equipment;
* Sells beach, boat, and dog park permits;
* Reserves pavilions;
* Completes class registrations;
* Maintains files;
* Maintains customer records;
* Completes box office ticket sales transactions;
* Assist with all front-of-house theatre operations including ushering, ticket-taking, and overseeing will call;
* Collects fees and maintains cash drawer;
* Promotes classes, events, and theatre performances

RELATED TASKS: 

* Prepares and checks forms, records, and applications for accuracy, completeness and conformity with established procedures;


* Type's letters, invoices, reports and other material from rough drafts or verbal instructions;
* Creates flyers, signs, and other promotional materials;
* Completes research projects as needed;
* Assists with special events;
* Assists with room set-ups and breakdowns;
* Performs related tasks as required. 

Knowledge of standard office practices, procedures, equipment, and clerical techniques.

General knowledge of computer software, business English, spelling, and arithmetic.

Ability to make arithmetical calculations and file alphabetically.

Ability to establish and maintain effective working relationships with associates and the general public.

Ability to understand and follow oral and written instructions.  

EDUCATION AND EXPERIENCE: 

* Any combination of education and experience equivalent to graduation from high school; and


* Two (2) years of customer service experience; and


* Two (2) years of experience with cash handling and Microsoft applications.

 



SPECIAL REQUIREMENTS:

* Possession of a valid State of Florida Class "E" driver's license with no more than six (6) points within a three (3) year period.

POST-OFFER BACKGROUND REQUIREMENTS:

The background check process for this position may include:

* Criminal Background Check
* Employment Verification
* Reference Checks
* Motor Vehicles Report (MVR) Check
* Drug and Alcohol Screen

PHYSICAL AND ENVIRONMENTAL DEMANDS AND CONDITIONS:

PHYSICAL DEMANDS: 

 

Must be able to lift and carry articles weighing up to 25 lbs., and push articles weighing up to 100 lbs. Exposure to extreme temperatures, insects, noise, dust, heights, dark and confined spaces; ability to stand and walk for up to six hours at a time.