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Client Relationship Specialist

4 months ago

Union, United States SS&C Technologies Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Job Title Client Relationship Specialist

Locations: Kansas City / Hybrid

Get To Know The Team:

DomaniRx is a newly formed organization focused on shaping the future of Pharmacy Benefit Management by delivering a cloud-native, API-driven claims adjudication platform.

Our team is made up of engineers with varying levels of professional experience and backgrounds, from new graduates to 20-year veterans of the healthcare industry. We are looking for creative engineers and technologists: relevant industry experience is important, but less so than your demonstrated abilities, passion and attitude. We're always improving and looking for individuals that enjoy being challenged and have a strong desire to make the engineering experience better for our users.

Why You Will Love It Here

* Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans


* Your Future: 401k Matching Program, Professional Development Reimbursement


* Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays


* Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave


* Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity


* Training: Hands-On, Team-Customized, including SS&C University


* Extra Perks: Discounts on fitness clubs, travel and more



What You Will Get To Do:

* Develops and maintains exceptional client relationships.


* Provides and oversees support and service activities for a designated client or group of clients, ensuring their operational needs and issues, both tactical and strategic, are managed to the highest level of satisfaction.


* Ensures quality service and operational performance within the parameters of program and delivery standards.


* Develops understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.


* Acts as a primary point of client contact to coordinate resolution of service incidents and escalation of technical issues.


* Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business. Intermediate professional working on projects of a moderate scope or on varied tasks that require resourcefulness, self-initiative, and significant independent judgement.


* Demonstrates a developing functional knowledge to evaluate the implications of issues and make recommendations for solutions.


* Guides less experienced team members.


* May recommend new procedures.



What You Will Bring:

* You will have 3-5 years of Client Relationship building and maintenance.


* You will have participated in and overseen projects and programs dealing with Co-Pay and Healthcare Benefits Management.


* You will have experience Partnering with Co-Pay teams to manage Co-Pay Assistance Processing customers.


* Minimally requires a Master's degree, or Bachelor's degree and 2 years of related experience, or high school degree and 4 years of related experience.


* Thank you for your interest in SS&C To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.


* #RK-LI



Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.