Client Relations Specialist

2 weeks ago


Union, Kentucky, United States Response Marketing Full time

About Us:
At Response Marketing, our mission is to enhance the visibility and growth of the brands we collaborate with. We utilize creative strategies within a reliable framework designed to ensure a positive experience for consumers during every interaction. Our exceptional track record enables us to achieve high customer acquisition rates without compromising on quality. This success is driven by our dedicated team of customer-oriented professionals, including our skilled Customer Service Representatives.

Training and Development:
We believe in the power of teamwork and provide comprehensive training sessions that allow every member of our organization to learn from our leading representatives. Our specialized training equips individuals to engage with customers effectively, ensuring a distinctive and enjoyable sales experience that promotes quality customer acquisition and fosters long-term loyalty.

Our Commitment:
We are committed to unlocking human potential and nurturing strong relationships among our team members, customers, and clients. Our focus is on creating solutions that benefit clients, the company, and customers alike, enhancing the quality of life for everyone involved.

Key Responsibilities:

  • Deliver information regarding products and services to both existing and prospective customers.
  • Identify and resolve customer inquiries and issues, escalating when necessary.
  • Maintain and update customer records based on interactions.
  • Build and sustain a comprehensive knowledge base of our evolving products and services.
  • Ensure an exceptional customer experience that enhances brand reputation.
Qualifications:
  • Prior experience in customer service, sales, or related fields.
  • Strong ability to establish rapport with clients.
  • Capability to prioritize tasks and manage multiple responsibilities.
  • Professional and positive demeanor.
  • Outstanding written and verbal communication skills.
  • Willingness to engage in professional growth and embrace new responsibilities.
  • Self-driven and comfortable working independently as well as collaboratively.


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