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Client Relations Specialist

2 months ago

Union, Kentucky, United States Mark Williams Auto Group Full time

Join Our Team at Mark Williams Auto Group

As we expand our extensive inventory of both new and pre-owned vehicles, we are eager to welcome a dedicated Customer Service Representative to our family-owned and operated business, which has been thriving for over 25 years. Our commitment is to ensure that every customer feels valued and respected, treating each interaction as an opportunity to build lasting relationships.

Position Overview

This role is designed for individuals who are passionate about providing exceptional service and are eager to assist customers in their vehicle purchasing journey. We believe in fostering a professional atmosphere that prioritizes honesty and attentiveness to customer needs.

What We Provide

  • Comprehensive Medical and Dental Benefits
  • 401K Retirement Plan
  • Generous Paid Time Off and Vacation
  • Opportunities for Career Advancement
  • Thorough Paid Training
  • Employee Vehicle Purchase Programs
  • Commitment to Long-Term Job Security
  • Health and Wellness Initiatives
  • Flexible Work Schedule
  • Complimentary Saturday Lunches
  • Discounts on Products and Services

Key Responsibilities

  • Establish strong relationships with customers to create lifelong clients.
  • Guide customers in selecting the right vehicle by actively listening and asking insightful questions.
  • Demonstrate a thorough understanding of our vehicle offerings, including optional packages and the latest technology.
  • Conduct professional and engaging demonstrations of both new and used vehicles.
  • Follow up with customers post-purchase to encourage referrals.
  • Develop skills to effectively address objections and excel in sales scenarios.
  • Report directly to the Sales Manager regarding goals, planned activities, and performance reviews.
  • Bring a positive attitude and a commitment to excellence each day.

Qualifications

  • Availability to work flexible hours, including weekends.
  • Eagerness to learn about new products and features.
  • Excellent communication skills to engage with customers effectively.
  • Professional appearance and demeanor.
  • Clean driving record.
  • Willingness to undergo a pre-employment background check and drug screening.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.