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Accounts Receivable Customer Care Rep

3 months ago

Tampa, United States Southern Glazer's Wine & Spirits Full time $18 - $19
What You Need To Know:Open your future to incredible career potential. Work for an industry leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

Southern Glazer offers a competitive package with an hourly pay rate of $18 per hour within increases to $19 per hour after successfully completing 6 months. In determining a final offer, the company will evaluate a specific candidate's education, skills, and experience and will make an offer appropriately.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview:The Customer Care Accounts Receivable Representative assists customers in response to inquiries about products and services. Assists customers with placing product orders.

Primary Responsibilities:
  • Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions.
  • Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time.
  • Work with NCC Credit Corrections to secure product credits.
  • Answer questions for accounts involved in the accounts receivable process.
  • Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly.
  • Enter and process payments in AS400 brought into the site from customers and address any payment-related issues directly with Salesforce and customers.
  • Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R), utilizing the established delinquency, aging, and collection letter and follow-up guidelines.
  • Work with customers, Salesforce, and NCC Accounts Receivable to complete the necessary paperwork and forward it to the A/R Supervisor.
  • Research and provide documentation for internal and external audits.
  • Assist with research of any missing invoices.
  • Assist with the completion of the applicable IRS form to report cash payments over $10,000.
  • Maintain effective and consistent communication with the Sales Force and employees at NCC.
  • Answer general Sales Force questions and resolve issues related to A/R.
  • Provide invoice copies, monthly statements, and other document/information requests.
  • Monitor and balance petty cash.
  • Process credits on products returned to the warehouse by drivers or through pickup slips.
  • Separate saleable and non-saleable credits for submission to Accounting for processing.
  • Process discount debits/credits when approved by pricing and verify all debits/credits processed the prior day.
  • Process incoming orders from customers.
  • Assist sales force with issues relating to order submission (e.g. Topaz issues).
  • Answer general order inquiries, providing first-level support, and minimizing call transfers.
  • Process pickups and returns per the established pickup and return policy.
  • Stay abreast of state-specific alcoholic beverage laws and state listing laws.
  • Cross-train with Cashier and Customer Service team members to serve as a backup when needed.
  • Perform other job-related duties as assigned.

Additional Primary Responsibilities:Minimum Qualifications:
  • High school diploma or equivalency plus two years of experience.
  • Proficiency in using Microsoft Excel spreadsheets to create pivot tables, and develop charts, and complex formulas.
  • Experience working in accounts receivable or general office environment.
  • Ten-Key by touch proficiency.

Physical Demands:
  • Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding a machine.
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping.
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20 lbs.

EEO Statement:Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance levels consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

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About Southern Glazer's Wine & Spirits:

Southern Glazer's Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. Southern Glazer’s has a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, Canada and the Caribbean. It’s all made possible by our employees. Our careers focus on delivering a captivating and rewarding experience. Challenging our colleagues every step of the way, we provide the tools for them to grow, succeed and accomplish both their personal and professional goals. Together, we can deliver the highest quality service for our suppliers and our customers while we put you on the career path you’ve been looking for.Southern Glazer’s is nationally recognized by its supplier partners as well as by its customers for its state-of-the-art distribution capabilities and its leading-edge information technology. We also believe in the importance of giving back, being a socially responsible corporate citizen and making generous contributions to national, state and local charitable organizations.