Customer Service Rep

3 weeks ago

Tampa, United States Home Service Heroes Full time
Home Service Heroes in Tampa, FL is calling all vibrant, customer service rockstars to apply to join our amazing team as a full-time Customer Service Rep (CSR)

WHY YOU SHOULD JOIN OUR TEAM

We are a reputable home services company that invests in our team and offers opportunities for growth. We pay our Customer Service Rep (CSR) a competitive wage of $16-$22/hour, based on experience, plus spiffs and bonuses. Our team also enjoys great benefits, including health, dental, vision, paid time off (PTO), competitive performance-based pay, continual training, and flexible scheduling. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading

ABOUT HOME SERVICE HEROES

Since 1999, we have served the Tampa Bay Area as a full-service electric company. In 2015, our founders implemented a new heating and air conditioning division to further assist homeowners with living comfortably. We are one of the only real family-owned companies left that truly enjoys taking care of our customers. Our company has a wonderful team of highly ethical and customer-oriented professionals. They are not only skilled but also motivated to bring ambition and excitement to our company. Our customers know what to expect when they hire us and the reason they keep coming back is quality workmanship and 100% customer satisfaction. We have won multiple awards for our services, including Small Business of the Year, Service Company of the Year, and several Angie's List Super Service awards. We were also inducted into the Home Service Hall of Fame in 2007

We have a great family-based atmosphere where we have fun but also get things done Our team is always treated fairly with the utmost respect and is the first priority of our company. Outside of having a fantastic team environment, we like to show our appreciation with great benefits, no shortage of work, flexible schedules, a work-life balance, plenty of growth opportunities, and a culture you won't find anywhere else

ARE YOU A GOOD FIT?

Ask yourself: Are you passionate about customer service? Can you handle multiple tasks under pressure? Are you self-motivated and highly organized? Do you have a positive attitude? If so, please consider applying for this Customer Service Rep (CSR) position today

YOUR LIFE AS A CUSTOMER SERVICE REP (CSR)

This CSR position typically works 8-hour shifts, Monday-Friday. Additionally, optional weekend shifts are available.

In this customer service role, you provide friendly assistance to our clients over the phone and through email in a positive and professional manner. Good communication is essential as you schedule services and confirm appointments with clients as well as dispatch technicians to jobs. You also keep clients updated on their services and review job site debriefs. To ensure a positive experience, you follow up with clients to complete "happy checks". You are detail-oriented as you prepare folders in service sleeves for technicians as well as monitor and report on the stock of invoices and forms. As needed, you assist the general and operations manager. With your enthusiastic, courteous, and pleasant attitude, you contribute greatly to the success of our home service company

WHAT WE NEED FROM YOU
  • 1+ years of customer service experience

Bi-lingual (Spanish) is preferred but not required.

If you can meet these requirements and perform this (keyword if needed) job as described above, we would be happy to have you as part of our team

Location: 33511

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