Senior Customer Support Specialist

4 weeks ago

Traverse City, United States Daltile Full time
Dal-Tile is currently seeking an exceptional Senior Customer Support Specialist to join our TEAM The Team Lead Customer Service Rep will train CSR’s, perform warehouse and or CSR duties as needed, and store order management.

SIGN ON BONUS $500*

Primary Objective

Performs a variety of customer service and/or warehouse duties as well as leads Customer Service Representatives and/or Warehouse Representatives and/or combined Customer Service/Warehouse Representatives in the performance of their duties.

Major Function and Scope:

  • Trains, coaches, and provides guidance to Customer Service Representatives and/or Warehouse Associates and/or combined Customer Service/Warehouse Representatives.
  • Executes warehouse and/or CSR duties as needed (refer to duties in Warehouse Associate and/or Customer Service Rep position descriptions.)
  • May complete all aspects of SSC Order Management
  • May have responsible for purchasing activity (placing/receiving PO’s in systems and in warehouse).
  • Executes warehouse tasks for inventory management and order fulfillment. (assembly, loading and checking of customer orders)
  • May execute daily office tasks and office administration.
  • May provide service in showroom.
  • Operates forklift equipment.
  • Serves as resource for other SSC associates.
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
  • Ensures adherence to company policies and procedures.
  • Performs other related duties as required.

Experience and Knowledge Required:

  • High School diploma or equivalent experience; Certified Forklift Operator.
  • 3+ years customer service and/or warehouse experience. Supervisor or lead level experience preferred.

Competencies:

  • Math skills; Organization Skills, Training, Communication and “Multi-tasking” abilities; time management; leadership, teamwork, judgement, detail oriented, and safety conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

About Daltile:

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.

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