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Junior Customer Support Specialist
2 months ago
Department: Fresh Form Draft
Employment Type: Full Time
Location: Remote
Compensation: $39,500 - $51,500 / year
Overview
At Fresh Form Draft, we recognize the significant impact of design in enhancing everyday experiences. As a pioneering design firm, we are committed to creating environments that fulfill practical requirements while also enriching the human experience.
Position Summary: The Junior Customer Support Specialist at Fresh Form Draft will play a vital role in assisting clients by addressing inquiries, resolving concerns, and ensuring an exceptional customer journey. This position is perfect for individuals passionate about customer service and eager to embark on their professional journey in a vibrant setting.
Key Responsibilities:
- Address customer inquiries through various communication channels in a timely and professional manner.
- Deliver precise information regarding the company's offerings and services.
- Effectively resolve customer issues and complaints, escalating to senior support when required.
- Accurately process customer orders, returns, and exchanges.
- Maintain and update customer information in the company database.
- Assist with administrative duties such as data entry and document management.
- Follow up with clients to ensure satisfaction and collect feedback.
- Work collaboratively with other teams to provide seamless customer support.
- High school diploma or equivalent.
- Outstanding communication and interpersonal skills.
- Strong problem-solving skills with a customer-focused mindset.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Ability to handle multiple tasks and prioritize effectively.
- Attention to detail and excellent organizational skills.
- Health, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- Retirement plan options (e.g., 401(k)).
- Opportunities for professional growth.
- Wellness initiatives.
