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Sales Support Specialist

2 months ago

Lenexa, United States KGPCo Full time $20 - $22
KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world.
The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers.
Our Core Values define how we do business:
  • The Customer is Everything.
  • Relationships Matter. All of Them.
  • Question Things. Take Action.
  • Work Hard. Work Smart. Enjoy the Experience.
  • Growth Mindset.

It’s not just a job – it’s a step in your career

PAY: $20-$22/HR
HOURS: 830AM - 5PM (Mon - Fri)
SUMMARY:Assist in helping KGPCo achieve increasing revenue and profit by providing full sales support by entering orders, quotes, and managing the daily activities generated by shipment and invoice discrepancies. Time management and multi tasking skills are necessary. This position requires vast knowledge and understanding of how our business works cross functionally between departments; as well as specialty processes for specific customers.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Research, analyzes and prepares price quotations for customer based on department guidelines to generate incremental profitable business for KGPCo.
  • Provide excellent customer service by accurately responding to customer inquiries in a timely manner.
  • Learn and maintain in depth knowledge of products and competitor’s industry trends. Remain knowledgeable of vendor products and discounts.
  • Provide pricing and availability quotes to customer and recommends alternate products when appropriate.
  • Update and maintain CRM database with customer information.
  • Team with Field Sales, Inside Sales/Customer Care, Product Management and Suppliers to maximize sales efficiencies.
  • Ensure that all quote and CRM processes are accurately documented, communicated to the Sales team, and posted on KGP Hub.
  • Achieve budgeted financial objectives in Revenues, Gross Margin, and Premier Revenue.
  • Drive and implement process improvements to increase work efficiency and effectiveness.
  • Reduce Customer Complaints by passing along customer concerns to Inside Sales so that the issue can be logged and addressed.
  • Assist in achieving customer satisfaction by improving response times and adhering to established SLA goals.
  • Proactively follow-up with vendors and customers as needed regarding quotes.
  • Partner with team and other stakeholders to ensure company polices and processes are well integrated.
  • Perform other duties as requested by the Manager.
  • Ensure cross functional collaboration on issues through increased communication, ownership, and teamwork.

EDUCATION and/or EXPERIENCE:
  • Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
KGPCo is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

About KGPCo:

KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks. By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. KGPCo OneTouch™ provides a single source for everything from design and architecture to production and sourcing to installation and support.From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks. Since 1973, KGPCo has built unique offerings of Supply Chain, Distribution, Integration Services, and Network Services including OSP, ISP and Network Cloud by understanding industry challenges and relying on the solid foundation of hard work and perseverance established by founders Kathleen and Dale Putrah. It’s this legacy that has established an unequaled Customer First philosophy for KGPCo - Products, Services, and Network Cloud.