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Medical Receptionist Team Lead

4 months ago

Virginia Beach, United States Complete Women’s Care Full time
We are looking for a motivated Team Lead with impeccable customer service skills, leading the way to an exceptional patient experience. Multi-tasker with incredible attention to detail who has a primary interest in working in the administrative functions of our medical practice. The applicant must be an independent thinker with a minimum of one year of medical office experience (OB/GYN preferred) who will partner with our Front Desk Supervisor and ensure cohesiveness with the team under her leadership.

Position: Medical Receptionist - FULL TIME

Responsibilities:
  • Lead the way in greeting and welcoming patients as soon as they arrive at the office.
  • Assist in scheduling staff and ensuring coverage for each provider's patients and schedules.
  • Assist training for new hires.
  • Set the example of Superior Quality Customer Service.
  • Assist the Front Desk Supervisor with the implementation of new processes and coaching of team members.
  • Direct patients to the appropriate person and office.
  • Answer, screen, and forward incoming phone calls.
  • Provide basic and accurate information in person and via phone/email.
  • Receive, sort, and distribute daily mail/deliveries.
  • Perform other clerical receptionist duties such as filing, photocopying, scanning, and faxing.

Skills:
  • Proven work experience as a Receptionist Supervisor, Front Office Lead, or similar lead role.
  • Proven Leader.
  • Proficiency in Microsoft Office Suite.
  • Computer experience (medical office is a plus).
  • Professional attitude and appearance are a must.
  • Solid written and verbal communication skills.
  • Ability to be resourceful and proactive when issues arise.
  • Excellent organizational skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.