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Lead Medical Receptionist

2 months ago

Virginia Beach, Virginia, United States Complete Women's Care Full time
Position: Medical Receptionist - FULL TIME

Overview: We are seeking a dedicated Team Lead with exceptional customer service abilities to enhance the patient experience in our medical practice. The ideal candidate will be a detail-oriented multi-tasker with a strong interest in administrative operations. A minimum of one year of experience in a medical office setting (preferably in OB/GYN) is required. This role involves collaborating with the Front Desk Supervisor to foster a cohesive team environment.

Key Responsibilities:
  • Welcome and greet patients promptly upon their arrival.
  • Assist in scheduling personnel and ensuring adequate coverage for each provider.
  • Support the training of new team members.
  • Exemplify Superior Quality Customer Service.
  • Collaborate with the Front Desk Supervisor on new processes and team coaching.
  • Guide patients to the appropriate staff and office.
  • Manage incoming phone calls by answering, screening, and forwarding them.
  • Provide accurate information in person and through phone/email communications.
  • Handle daily mail and deliveries by receiving, sorting, and distributing.
  • Perform various clerical tasks such as filing, photocopying, scanning, and faxing.

Required Skills:
  • Demonstrated experience as a Receptionist Supervisor, Front Office Lead, or similar role.
  • Proven leadership capabilities.
  • Proficiency in Microsoft Office Suite.
  • Experience with computer systems (medical office experience is advantageous).
  • Professional demeanor and appearance are essential.
  • Strong written and verbal communication skills.
  • Ability to be resourceful and proactive in addressing issues.
  • Excellent organizational abilities.
  • Strong multitasking and time-management skills, with the capacity to prioritize effectively.