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Medical Receptionist Lead

2 months ago

Vero Beach, United States Whole Family Health Center Inc Full time
Job DescriptionJob Description

Medical Receptionist Lead

The Lead Medical Receptionist serves as the primary point of contact for patients, visitors, and healthcare providers at the community health center. Under the direction of the Clinical Office Manager (COM), this role involves supporting the reception team, managing front office operations, and ensuring a high level of customer service. The Lead Medical Receptionist will be responsible for coordinating patient appointments, handling medical records, and support the overall efficiency of the front office. This is a position of trust.

Communication

Good oral and written communication skills are required for this position. Information must be exchanged using tact and persuasion appropriately. The person in this position must be able to communicate with the patients, staff, and others; and contribute to a positive environment. The ability to communicate in Spanish, Creole, or both is a plus.

Key Responsibilities

  1. Under general supervision, oversees the Medical Office Reception staff ensuring adherence to established processes and procedures.
  • Support, train, and mentor reception staff.
  • Assign and review daily tasks to ensure effective and efficient front desk operations.
  • Participate in regular performance evaluations and provide feedback for staff development.
  1. Ensures positive and quality patient interactions
    • Greets patients and visitors warmly and professionally.
    • Assists with check-in and check-out procedures, including verifying patient information and processing payments.
    • Address patient inquiries and concerns promptly, referring them to appropriate medical or administrative staff as needed.
    • Regularly monitors the waiting room to ensure patients are properly attended to.
  1. Manages Provider Schedules
    • Schedule patient appointments and manage the appointment calendar to optimize physician and resource availability.
    • Handle appointment reminders, cancellations, and rescheduling requests.
  2. Maintain accurate and confidential patient records, including demographic and insurance information.
    • Ensures updated copies of insurance cards on file.
    • Confirms eligibility.
    • Collects copayments from all patients.
  3. Maintains Operational Efficiencies
    • Monitors front office supplies and equipment and orders as necessary.
    • Adheres to office policies and procedures to ensure compliance with healthcare regulations and standards.
    • Assist in developing and improving office workflows to enhance service delivery and efficiencies.
  4. Communication, Compliance and Quality Assurance
    • Facilitates effective communication between patients, medical staff, and administrative teams.
    • Collaborates with other departments to address patient needs and ensure smooth operation of Whole Family Health Center
    • Ensures adherence to HIPAA regulations and other privacy standards in all patient interactions.
    • Monitors and reports any issues related to patient safety and quality of care.
    • Maintains professionalism at all times and communicates in a respectful and positive manner with all staff members
  5. Performs other duties and responsibilities as assigned.
  6. May occasionally need to travel from one clinic to another for coverage.

Education & Training

  1. High school diploma or GED required; college degree preferred.
  2. Must be cross trained in electronic medical records, scheduling software and Microsoft Outlook.

Experience

  1. One to three years of progressive work experience in a medical office setting.
  2. Level 2 background clearance required.

Requirements

  1. The ability to stand, sit, and walk for extended periods of time
  2. The ability to lift objects greater than 20 pounds
  3. The ability to communicate using written and spoken words
  4. Must demonstrate visual and auditory acuity
  5. Must have all necessary vaccinations

WFHC reserves the right to change or modify the job description, including but not limited to Major Responsibilities, Education, Certification, and Physical Requirements.

WFHC is an EOE.