Lead Medical Receptionist

2 weeks ago

Vero Beach, Florida, United States Whole Family Health Center Inc Full time
Job Overview

Position: Lead Medical Receptionist

The Lead Medical Receptionist acts as the primary liaison for patients, visitors, and healthcare professionals at the Whole Family Health Center Inc. Reporting to the Clinical Office Manager, this role is essential in overseeing the reception team, managing front office activities, and ensuring exceptional customer service. Responsibilities include coordinating patient appointments, maintaining medical records, and enhancing the overall functionality of the front office. This position requires a high level of trust and professionalism.

Effective Communication

Strong verbal and written communication skills are essential for this role. The Lead Medical Receptionist must convey information with tact and persuasion, ensuring positive interactions with patients, staff, and other stakeholders. Proficiency in Spanish, Creole, or both is advantageous.

Key Responsibilities

  1. Supervise the Medical Office Reception staff, ensuring compliance with established protocols.
  2. Provide support, training, and mentorship to reception personnel.
  3. Assign and evaluate daily tasks to guarantee efficient front desk operations.
  4. Conduct regular performance assessments and offer constructive feedback for staff growth.

Patient Interaction

  • Welcome patients and visitors in a warm and professional manner.
  • Assist with check-in and check-out processes, including verifying patient details and processing payments.
  • Address patient inquiries and concerns promptly, directing them to the appropriate medical or administrative personnel as necessary.
  • Monitor the waiting area to ensure patients receive proper attention.

Appointment Management

  • Schedule patient appointments and manage the appointment calendar to optimize physician and resource availability.
  • Handle appointment reminders, cancellations, and rescheduling requests efficiently.

Record Maintenance

  • Ensure accurate and confidential maintenance of patient records, including demographic and insurance information.
  • Verify that updated copies of insurance cards are on file.
  • Confirm patient eligibility and collect copayments from all patients.

Operational Efficiency

  • Monitor front office supplies and equipment, placing orders as needed.
  • Adhere to office policies and procedures to ensure compliance with healthcare regulations.
  • Assist in developing and refining office workflows to enhance service delivery and efficiency.

Compliance and Quality Assurance

  • Facilitate effective communication between patients, medical staff, and administrative teams.
  • Collaborate with other departments to address patient needs and ensure seamless operations.
  • Ensure compliance with HIPAA regulations and other privacy standards in all patient interactions.
  • Monitor and report any issues related to patient safety and quality of care.
  • Maintain professionalism and communicate respectfully with all staff members.

Additional Duties

  • Perform other responsibilities as assigned.
  • May require occasional travel between clinics for coverage.

Education & Training

  • High school diploma or GED required; college degree preferred.
  • Must be cross-trained in electronic medical records, scheduling software, and Microsoft Outlook.

Experience

  • One to three years of progressive experience in a medical office environment.
  • Level 2 background clearance is required.

Physical Requirements

  • Ability to stand, sit, and walk for extended periods.
  • Ability to lift objects greater than 20 pounds.
  • Effective communication skills, both written and verbal.
  • Must demonstrate visual and auditory acuity.
  • Must have all necessary vaccinations.

Whole Family Health Center Inc reserves the right to modify the job description, including but not limited to Major Responsibilities, Education, Certification, and Physical Requirements.

Whole Family Health Center Inc is an Equal Opportunity Employer.

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